Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Eric Westmoreland

Clayton,NC

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Chemical Operator (Blender)

Airgas USA, LLC
Durham, NC
05.2024 - Current
  • Checked equipment for proper functioning prior to use.
  • Operated various pumps, valves and other related equipment in a safe manner.
  • Ensured that all chemicals were handled safely in accordance with established protocols.
  • Prepared reports detailing test results and process adjustments made during shift operations.
  • Operated the Blender according to recipes or customer specifications.
  • Maintained accurate records of production, process parameters and laboratory results.
  • Made decisions and executed changes based on process data, quality checks and test results to keep products at target and within specifications.
  • Interfaced with PLC control system to manage and monitor blending of raw materials into finished products.

Route Driver

United Rentals
Raleigh, NC
10.2021 - 05.2024
  • Improved customer satisfaction by providing timely and accurate deliveries of products.
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.
  • Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.

Supervisor/Line Bus Operator

Pace Suburban Bus Service
Bridgeview, IL
07.2010 - 08.2021
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Lead Data Processor

Harris Bank
Chicago, IL
05.2005 - 05.2009
  • Streamlined processing procedures by identifying inefficiencies and implementing improvements.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Reduced errors with meticulous attention to detail and thorough review of documentation.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Mastered industry-specific software tools to expedite data entry tasks and reduce manual input errors.
  • Contributed to achievement of department goals through consistent high-quality work.

Education

Associate of Science - Computer Engineering Technology

Westwood College
Chicago, IL

Skills

  • Call Management
  • Product Knowledge
  • Complex Problem-Solving
  • Data Analytics
  • Administrative Leadership
  • Professional and mature
  • Complaint resolution
  • Excellent customer service
  • Commercial driving
  • Detail-Oriented Data Management
  • Operation Monitoring
  • Safety Monitoring
  • Operational Recordkeeping
  • Production Reporting
  • Chemical processing
  • Controls management
  • Corrective Action Implementation
  • Advanced clerical knowledge

Certification

  • Customer Service skills, Pace Bus - 2021
  • Safety Driving, Pace Bus - 2010-2020
  • Customer Service Skills, United Rentals - 2021

References

References available upon request.

Timeline

Chemical Operator (Blender)

Airgas USA, LLC
05.2024 - Current

Route Driver

United Rentals
10.2021 - 05.2024

Supervisor/Line Bus Operator

Pace Suburban Bus Service
07.2010 - 08.2021

Lead Data Processor

Harris Bank
05.2005 - 05.2009

Associate of Science - Computer Engineering Technology

Westwood College

Similar Profiles

CREATE PROFILE
Eric Westmoreland