Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic
Eric Westphal

Eric Westphal

Project Manager
Clarksville,TN

Summary

Dedicated operations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced leader with over 25 years of experience in operations and project management. Excellent reputation for resolving problems and improving customer satisfaction.

Work History

National Project Manager (Professional Services)

R-Zero
04.2022 - Current
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Adhered to budget requirements with excellent planning and consistent expense monitoring.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Operations Director

Top Secret Security Clearance, International Communication
01.1998 - Current

Project Manager (International Liaison)

UNITED STATES ARMY
10.2020 - 04.2022
  • Identified plans and resources required to meet project goals and objectives; resulted in 100% success relocation of employees from the U.S. to Germany and Poland.
  • Managed projects from procurement to commission. Reviewed current process and created a new operational system which enhanced both efficiency and task accomplishment.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

Department Director

Vanderbilt / Austin Peay State University
07.2017 - 10.2020
  • Motivated, developed and promoted employees to take on new levels of responsibility within vocational department; 100% successful graduation of employee from student to career specialist.
  • Developed, updated and implemented policies, procedures and all operations. Resulted in senior leader recognition through top performance award.
  • Expanded operations to take on marketing and budget management while increasing efficiency, employee satisfaction and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Resulting in 100% of solving all challenges, exceeding expectations of client and senior leadership.

Operations Supervisor (Leadership Instructor)

U.S. Army Active Duty
07.2016 - 07.2017
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management professionals.
  • Conducted root cause analysis in deficient areas to identify and resolve central issues. Employees gained valuable insight on problem solving methods applicable to daily/routine operations.
  • Trained new employees on proper protocols and customer service standards; resulting in a significant increase in employees productivity and accountability.
  • Designated as committee director for master tactician advancement course and lead as the physical fitness manager; resulting in all employees success in career advancement and operational readiness.

Director of Military Operations and Facilities

United States Active Army
06.2014 - 07.2016
  • Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership; resulted in all employees trained and prepared for future complex operations i the U.S. and abroad.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Scheduled, directed and supervised external contractors in maintenance and upkeep of over 2,500 sq miles of training and housing facilities.
  • Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.

Director of Operations

United States Active Army
06.2012 - 06.2014
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.

Education

Organizational Management (Project Management

University of Arizona Global Campus
Tucson, AZ
04.2013

Project Management / Leadership Certification - Operations Management And Supervision

U.S. Army Command And General Staff College
Leavenworth, KS
04.2012

Staff Operations And Management Certificate - Business Management

Combined Arms Services Staff School
05.2003

Management/Leadership Certificate - Operations Management And Supervision

Operations Management Career Course
03.2003

Bachelor of Science - Sociology, Psychology

Northern Arizona University
Flagstaff, AZ
05.1998

Skills

  • Project Leadership
  • Operational Management
  • Kickoff Meetings
  • Production Standards
  • Vendor Relations
  • Problem Resolution
  • Continuous Improvement Planning
  • Strategy Implementation
  • Risk Analysis
  • Logistical Coordination
  • Creative Solutions
  • Customer Experience

Accomplishments

  • Multiple Leadership and Management Awards to include; 4 Meritorious Service Awards, 3 Bronze Stars and the MacAthur Award for Top ROTC Department.

Timeline

National Project Manager (Professional Services)

R-Zero
04.2022 - Current

Project Manager (International Liaison)

UNITED STATES ARMY
10.2020 - 04.2022

Department Director

Vanderbilt / Austin Peay State University
07.2017 - 10.2020

Operations Supervisor (Leadership Instructor)

U.S. Army Active Duty
07.2016 - 07.2017

Director of Military Operations and Facilities

United States Active Army
06.2014 - 07.2016

Director of Operations

United States Active Army
06.2012 - 06.2014

Operations Director

Top Secret Security Clearance, International Communication
01.1998 - Current

Organizational Management (Project Management

University of Arizona Global Campus

Project Management / Leadership Certification - Operations Management And Supervision

U.S. Army Command And General Staff College

Staff Operations And Management Certificate - Business Management

Combined Arms Services Staff School

Management/Leadership Certificate - Operations Management And Supervision

Operations Management Career Course

Bachelor of Science - Sociology, Psychology

Northern Arizona University

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Eric WestphalProject Manager