Eric Wheeler
Orlando,Florida
Summary
Dynamic professional with a proven track record at Universal Epic Universe, enhancing employee performance through tailored training programs. Skilled in audience engagement and team collaboration, I leverage strong problem-solving abilities to create impactful learning experiences. Committed to excellence, I consistently deliver high-quality results that align with organizational goals.
Professional performer with extensive experience in creating immersive, high-energy environments. Skilled in embodying diverse characters and maintaining high levels of engagement with guests. Known for strong teamwork, adaptability, and consistent results. Proficient in physical acting, improvisation, and maintaining safety standards while ensuring unforgettable experience for guests.
Overview
6
6
years of professional experience
Work History
Team Member - Trainer
Universal Epic Universe
01.2025 - Current
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Produced detailed training reports to comprehensively assess employee performance.
- Improved employee performance by developing and implementing customized training programs.
Disney College Program Intern
Disney's Animal Kingdom
08.2024 - 01.2025
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
Musical Performer
Blue Knights Drum and Bugle Corps
05.2019 - 08.2022
- Captivated diverse audiences by skillfully performing both original compositions and cover songs across multiple genres.
- Expanded fan base by consistently delivering high-quality performances, generating positive word-of-mouth promotion.
- Enhanced audience engagement by incorporating dynamic field presence and innovative performance techniques.
- Participated in recording sessions, contributing expertise to create polished tracks for commercial release.
- Elevated show quality through diligent rehearsal attendance, ensuring preparedness for live performances.
Education
Bachelor of Science - Mechanical Engineering
University of Central Florida
Orlando, FL05-2024
Extracurricular activities
University of Central Florida Marching Knights
Kappa Kappa Psi Music Service Fraternity
Timeline
Team Member - Trainer
Universal Epic Universe
01.2025 - Current
Disney College Program Intern
Disney's Animal Kingdom
08.2024 - 01.2025
Musical Performer
Blue Knights Drum and Bugle Corps
05.2019 - 08.2022
Bachelor of Science - Mechanical Engineering
University of Central Florida
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