Eric White
Jordan,MN
Summary
A highly skilled and adaptable professional with a proven history of achieving impactful results through effective problem-solving and team collaboration. Capable of managing a wide range of tasks and responsibilities across various domains, excelling in multitasking, resource management, and rapid learning. Known for reliability, flexibility, and a results-oriented approach, making a valuable asset in fast-paced environments. Extensive experience in overseeing diverse tasks across multiple trades ensures operational efficiency. Strong problem-solving skills and adaptability enable success in dynamic settings, while effective collaboration and communication ensure successful project outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner/Operator
KI Tech
06.2018 - Current
- Built multiple new restaurants every year.
- Built world's first Taco Bell multi-lane, 2-story drive-thru restaurant.
- Delivered efficient IT technical services by effectively installing and supporting.
- Supervised daily functioning of business, handling staffing, sales, inventory management, and financial tasks.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Completed routine maintenance and repair.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided support and guidance to colleagues to maintain collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
Limousine Chauffeur
1099
04.2018 - Current
- Provided safe transportation services for high-profile individuals such as celebrities or executives while maintaining utmost discretion.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Assisted clients with luggage handling, contributing to a seamless travel experience.
- Adhered to all company policies while representing the brand in a positive manner during each interaction with clients.
- Managed trip reservations efficiently through the use of scheduling software, maximizing punctuality in pick-up and drop-off times.
- Conducted advanced trip planning based on clients'' preferences or requirements for each journey.
Security
Brits Pub
01.2020 - Current
- Confirmed visitor identification prior to granting entry into the building.
- Checked for safety hazards and took corrective action when necessary.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Assisted with crowd control during large events held at the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Verified photo IDs and tickets to allow guests passage.
Event Host
Down Town Even Group
04.2015 - Current
- Monitored crowd flow throughout venue space.
- Conducted pre-event walk throughs to identify potential issues or risks associated with hosting an event.
- Supervised security personnel during high profile events.
- Handled customer inquiries and complaints in a professional manner.
- Greeted guests and provided information about the event.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Refused admittance to unwelcome persons or persons without tickets or passes.
- Settled disputes or helped solve other customer concerns.
- Verified photo IDs and tickets to allow guests passage.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Safety Coordinator
Cedar Fair Entertainment
10.2009 - Current
- Managed traffic flow patterns both outside and inside the facility during high attendance periods.
- Investigated complaints from guests related to safety issues or violations of policy.
- Patrolled the area around the venue to detect any suspicious activity or persons before, during, and after events.
- Exceeded performance expectations as a scare actor in a seasonal Halloween event
- Returned and won awards for multiple years.
With a track record of successful returns, received recognition as an award-winning employee.
Consistently achieved high performance and recognition for multiple years. - Provided training on safe work practices, emergency procedures, hazardous materials handling and other topics related to occupational health and safety.
- Intervened in potentially dangerous situations by diffusing conflicts between guests and staff members.
- Supervised entrance points throughout the event venue to ensure no prohibited items were allowed inside.
Journeyman Limited Energy Lead
IBEW 110
06.2009 - Current
- Gained experience in IT installation and service through employment with multiple organizations before venturing out as entrepreneur
- Gained experience working under same employer across multiple IT firms.
- Managed full life cycle for point of sale upgrade projects.
- Managed installation of large-scale equipment and systems in accordance with customer requirements.
- Provided technical support for troubleshooting issues related to installed systems.
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
- Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
Snow Plow Operator
1099
10.2001 - Current
- Utilized truck and skid-steer equipment to clear snow from various locations over a span of multiple years. Demonstrated proficiency in operating plow vehicles.
- Exhibited strong performance during time in school
- Operated snow plow to clear roads and sidewalks of accumulated snow, ice, and debris.
- Applied ice melting agents to roads or walkways as necessary.
- Utilized GPS systems for mapping out routes efficiently.
- Adhered to company policies and procedures at all times.
- Adhered to all safety protocols while operating heavy machinery.
- Ensured uninterrupted USPS operations by managing snow removal of large property.
- Managed and operated front-end loader operations to ensure timely snow removal and public safety.
Restaurant Manager
Border Foods Inc.
06.2001 - 06.2009
- Managed team before transitioning to IT roles within same company.
- Executed a wide range of responsibilities and tasks over a period of 20+ years within the same organization.
- Maintained detailed records of sales transactions and daily shift reports.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Resolved conflicts among employees in an effective manner.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Adhered to all health department regulations regarding food storage and preparation.
- Established policies for cash handling procedures to maximize security measures.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Skills
- Customer service
- Critical thinking
- Computer proficiency
- Complaint resolution
- Customer satisfaction measurement
- Quality control
- Entertainment content
- Event entertainment experience
- Punctuality
- Operations management
- Staff training and development
- Risk management
Accomplishments
- 2003 Rookie Of the Year
- 2005-2006 Outstanding sales award at 2 locations
- 2008 RGM of the Year
- 2011 10 Year award
- 2014 5 Year award
- 2016 Best Maze Blackout
- 2017 Associate of the Year
- 2017 Blackout of the year
- 2019 10 Year award
- 2021 20 Year award
- 2024 Best indoor attraction
- 2024 Haunt 13 Years of scares award
Certification
- Class D Driver's License with DOT card
- HME certified
- Toshiba/PAR/IBM POS installer certified
- 3M certified
- Stratacache DMB certified
- Unlicensed Registered
- Forklift Operator Certification
- Certified Limousine Specialist
- Customer Service Training
- Heavy Equipment operator
Languages
Spanish
Limited
Timeline
Security
Brits Pub
01.2020 - Current
Owner/Operator
KI Tech
06.2018 - Current
Limousine Chauffeur
1099
04.2018 - Current
Event Host
Down Town Even Group
04.2015 - Current
Safety Coordinator
Cedar Fair Entertainment
10.2009 - Current
Journeyman Limited Energy Lead
IBEW 110
06.2009 - Current
Snow Plow Operator
1099
10.2001 - Current
Restaurant Manager
Border Foods Inc.
06.2001 - 06.2009
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