Hi, I’m
Eric Wiedeke
Pembroke Pines,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
years of professional experience
3
Certification
Work History
Penske Truck LeasingMiami Gardens, FL
Sales and Operations Management Trainee
08.2024 - Current
Job overview
- Facilitated internal communications between departments to align objectives effectively.
- Resolved customer issues to enhance loyalty and satisfaction.
- Completed opening, closing, and shift change functions to uphold operational standards daily.
- Participated in leadership training sessions to cultivate managerial skills.
- Engaged in cross-functional training programs to gain comprehensive business insights.
- Developed and implemented operational procedures that increased efficiency.
- Attended team meetings to address project progress and challenges systematically.
Mattress FirmDavie, FL
Assistant Store Manager
02.2024 - 08.2024
Job overview
- Coached and developed store associates through formal and informal interactions.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained new employees on store policies, procedures and customer service standards.
Mattress FirmDavie, FL
Sales Associate
04.2023 - 02.2024
Job overview
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Used technology resources to assist customers in locating and selecting items.
- Conducted product demonstrations to highlight features and benefits.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained records related to sales for store management.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assessed customer needs to provide assistance and information on product features.
SpectrumLake Mary, FL
Retention Customer Service Representative
01.2023 - 03.2023
Job overview
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified customer needs to upsell products or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming customer inquiries via phone, email and live chat.
- Utilized problem solving skills to resolve complex matters in a timely manner.
- Promoted available products and services to customers during service, account management and order calls.
- Verified customer information and processed orders accurately.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
WindowWallOrlando, FL
Outside Sales Representative
10.2022 - 12.2022
Job overview
- Utilized upselling techniques to maximize revenue.
- Negotiated prices and set up contracts to finalize sales agreements.
- Demonstrated products to potential customers and answered questions to close sales.
- Listened to customer needs to identify and recommend best products and services.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Educated customers on product features and technical details to highlight benefits.
- Gathered data on competitors' products, prices, and sales techniques.
Mattress FirmDavie, FL
Sales Associate
06.2020 - 08.2022
Job overview
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Used technology resources to assist customers in locating and selecting items.
- Conducted product demonstrations to highlight features and benefits.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained records related to sales for store management.
Brio Tuscan GrillePembroke Pines, FL
Server
04.2019 - 03.2020
Job overview
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Olive GardenPembroke Pines, FL
Server
07.2015 - 03.2019
Job overview
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
Education
Florida International UniversityMiami, FL
Bachelor of Science from Broadcast Journalism
07-2021
Skills
- Sales analysis
- Operational efficiency
- Customer relationship management
- Inventory management
- Cross-functional collaboration
- Multitasking Abilities
- Time management
- Problem solving
- Communication skills
Affiliations
- Gym Enthusiast (4x weekly)
- Podcast host for Five Reasons Sports Network
Languages
Spanish
Professional
Certification
- Intuit Academy Bookkeeping (03/25)
- Six Sigma White Belt Certified (04/25)
- Six Sigma Yellow Belt Certified (04/25)
Accomplishments
- Brought Maintenance efficiency to top of district levels for four months running
- Consistently kept the lowest percentage of units downed for service
- Consistently kept best in district utilization rates
References
References available upon request.
Timeline
Sales and Operations Management Trainee
Penske Truck Leasing
08.2024 - Current
Assistant Store Manager
Mattress Firm
02.2024 - 08.2024
Sales Associate
Mattress Firm
04.2023 - 02.2024
Retention Customer Service Representative
Spectrum
01.2023 - 03.2023
Outside Sales Representative
WindowWall
10.2022 - 12.2022
Sales Associate
Mattress Firm
06.2020 - 08.2022
Server
Brio Tuscan Grille
04.2019 - 03.2020
Server
Olive Garden
07.2015 - 03.2019
Florida International University
Bachelor of Science from Broadcast Journalism
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