Eric Wilkins
Stafford,VA
Summary
Results-oriented professional with over 15 years of experience in customer service, maintenance, and accounts management. Highly organized and self-motivated with a proven track record of boosting productivity and customer satisfaction. Proficient in computer applications and dedicated to achieving organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Custodial Maintenance Worker
Aerotek
03.2024 - Current
- Keep rest area and/or buildings clean and free of garbage
- Load and unload materials up to 50 lbs
- Keep sidewalks and drains clean and safe during inclement weather
- Monitored compliance of safety policies and procedures and coordinated protective gear for workers to maintain safe conditions.
- Enhanced facility cleanliness by performing regular custodial tasks such as sweeping, mopping, and dusting.
- Demonstrated versatility in maintaining various types of spaces, including offices, restrooms, common areas, and exterior grounds.
- Supported a positive public image for the facility by maintaining pristine grounds and exterior spaces, including walkways, parking lots, and entryways.
General Maintenance Worker
VDOT
03.2022 - 03.2024
- Supported special projects such as renovations or installations by providing skilled labor assistance when necessary.
- Perform maintenance including water system flushing, monitor sewer system, repair sloan valves, replace light bulbs, and minor plumbing and electrical repair
- Keep sidewalks and drains clean and safe during inclement weather
- Perform landscaping maintenance
- Answer questions and assist the motoring public.
- Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.
- Monitored compliance of safety policies and procedures and coordinated protective gear for workers to maintain safe conditions.
- Provided exceptional customer service when interacting with clients regarding facility-related concerns or requests.
Furniture Assembler/Installation Technician
Wayfair
01.2020 - 03.2022
- Achieved rapid assembly times by mastering the use of power tools, manual tools, and other assembly equipment.
- Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
- Adapted quickly to changing production schedules, ensuring timely completion of all assigned tasks.
- Fastened parts together with bolts, screws, speed clips, rivets, glue or other fasteners according to blueprints and customer specifications.
Merchandising Associate
Coca-Cola Bottling Company UNITED, Inc.
01.2017 - 01.2020
- Maintain product on store racks, shelves, displays, and in coolers by identifying replenishment needs
- Transport product between backroom and display floor with manual equipment
- Replenish, face, and rotate product
- Build, change, and take down product displays
- Maintain product signage
- Clean product space
- Secure damaged or defective product
- Manage backroom by organizing and consolidating backstock
- Identify, monitor, and report backstock inventory level
- Re-pack product and organize backroom materials
- Operate manual and powered handling equipment
- Maintain areas of responsibility in designated accounts
- Attend and complete company training and certifications
- Follow company and store policies regarding backroom, display floor, replenishment, equipment, and safety
- Follow applicable local, state, and federal laws
- Provide customer service to consumers and store personnel by identifying and resolving concerns
- Answer questions
- Locate product
- Respond to requests for assistance.
- Improved product visibility by creating eye-catching merchandise displays.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
Accounts Receivable Specialist
MyEyeDr.
08.2010 - 01.2017
- Maintaining bookkeeping databases and spreadsheets, updating information as needed
- Communicating with clients and customers to request and arrange payments
- Recording and tracking payments in databases
- Creating reports and balance sheets that document overall profits and losses
- Updating client accounts based on payment or contact information.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Commercial Credit Specialist
Intersections Inc
08.2008 - 08.2010
- Receiving credit and loan applications along with supplementary paperwork
- Reviewing documents to ensure their completion and precision
- Conducting routine inspections to better understand clients' financial track records
- Performing risk analyses and using the findings to inform the amount of credit extended, if applicable
- Informing clients about the outcomes of their credit applications
- Negotiating interest rates and payment plans that account for the potential risks identified earlier
- Supervising the repayment of funds and contacting defaulters to tend to their accounts with urgency
- Providing additional financial support to eligible and steadfast clients upon request
- Compiling a database of regular defaulters and reporting them to the relevant bodies, as appropriate
- Working towards maintaining and advancing the financial status of our institution.
- Encouraged networking and collaboration across functions and businesses.
- Presented findings in a concise manner at monthly credit committee meetings, promoting informed decision-making among senior management team members.
Education
High school diploma - General Studies
Northern Nash High School
06.2001
Skills
- Merchandising (10 years)
- Accounting (10 years)
- Machine learning (10 years)
- Customer support (10 years)
- Administrative experience
- Accounts payable
- Customer service (10 years)
- Warehouse experience (10 years)
- Writing skills (10 years)
- Organizational skills
- Pallet jack (10 years)
- Accounts receivable (10 years)
- Technical support
- Cold calling (10 years)
- Assembly (10 years)
Certification
- CDL A, 04/01/25
- Guard Card, 05/01/23, 05/01/25
Timeline
Custodial Maintenance Worker
Aerotek
03.2024 - Current
General Maintenance Worker
VDOT
03.2022 - 03.2024
Furniture Assembler/Installation Technician
Wayfair
01.2020 - 03.2022
Merchandising Associate
Coca-Cola Bottling Company UNITED, Inc.
01.2017 - 01.2020
Accounts Receivable Specialist
MyEyeDr.
08.2010 - 01.2017
Commercial Credit Specialist
Intersections Inc
08.2008 - 08.2010
High school diploma - General Studies
Northern Nash High School
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