Summary
Overview
Work History
Education
Skills
SUMMARY
Timeline
Generic

Eric Wilkins

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

35
35
years of professional experience

Work History

Production Supervisor

RR Donnelley
12.2015 - 05.2025
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Managed team of 35 production associates, overseeing productive production processes and meeting all deadlines.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Managed internal operational standards and productivity targets.
  • Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
  • Collaborated with management and engineering teams to develop and implement innovative strategies for maximizing production efficiency without compromising quality standards.

Lettershop Manager

RR Donnelley
02.2011 - 12.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Services Representative

RR Donnelley
06.1990 - 02.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

High School or Equivalent (GED, TASC, HiSet) -

Sheridan High School
Thornville, Ohio
06.1979

Skills

  • Manufacturing processes
  • Operations management
  • Machine operation
  • Workforce planning
  • Health and safety
  • Computer-aided manufacturing
  • Standard operating procedures
  • 5S methodology
  • Training and mentoring
  • Staff management
  • Production planning
  • Production scheduling

SUMMARY

  • Desired Salary/Wage: 50,000.00 USD yr
  • Current Career Level: Experienced Supervisor
  • Work Status: US - I am authorized to work in this country for any employer.
  • Target Job: Manager
  • Target Job Title: Supervisor
  • Alternate Target Job Title: Production Supervisor / Scheduler
  • Desired Job Type: Employee
  • Desired Status: Full-Time or Part Time
  • Industry: Automotive and Parts Mfg, Manufacturing - Other, Printing and Publishing, Retail, Hotels and Lodging
  • Occupation: Supervision , Administrative Support, Data Entry/Order Processing, Administrative/Clerical
  • Selected Locations: 43076, Thornville, OH
  • Relocate: No

Timeline

Production Supervisor

RR Donnelley
12.2015 - 05.2025

Lettershop Manager

RR Donnelley
02.2011 - 12.2015

Customer Services Representative

RR Donnelley
06.1990 - 02.2011

High School or Equivalent (GED, TASC, HiSet) -

Sheridan High School

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