Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier
Eric Willette

Eric Willette

Baltimore,MD

Summary

Assistant Operations Manager with extensive experience at Dollar Tree, specializing in merchandising and employee development. Achievements include significant improvements in customer satisfaction and effective cash flow management. Skilled in conflict resolution and team performance enhancement, consistently surpassing sales targets.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Operations Manager

dallor tree
Cockeysville, MD
08.2024 - Current
  • Assisted store manager in overseeing daily operations of the store, including inventory management, customer service, and staff supervision
  • Trained and mentored new employees on company policies, procedures, and customer service standards
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal inventory levels
  • Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
  • Implemented visual merchandising guidelines provided by corporate headquarters to create an appealing shopping environment that maximized sales potential
  • Collaborated with cross-functional teams such as marketing and finance departments on various projects related to promotions, pricing strategies, and budget planning
  • Developed strong relationships with key customers through personalized interactions aimed at understanding their needs and preferences
  • Led team meetings to communicate goals, objectives, expectations, and updates on company initiatives or policy changes

Front End Manager

Safeway Inc
Washington, DC
12.2018 - 06.2024
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Personally, addressed and welcomed 1625 guests to business per day, improving overall customer service and engagement.
  • Reviewed employee performance and determined areas in need of improvement.
  • Managed team of 25 Cashiers and 4 corsetry clerks, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Mentored new employees on training and delivered constructive feedback to increase understanding of job duties.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Oversaw shelf inventory and customer-focused loss prevention strategies.
  • Collaborated with security staff and law enforcement on shoplifting and vandalism response.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to Store Director on evening basis.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

Department Manager

Shop Rite Howard Park
Baltimore, MD
04.2012 - 12.2018
  • Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
  • Resolved customer complaints promptly, reinforcing the company's commitment to exceptional service standards.
  • Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Vendor Receiver Manager

Shop Rite Howard Park
Baltimore, MD
03.2010 - 04.2012
  • Guided and supported 10 vendors to consistently achieve store goals.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.

Education

Associate of Science - Medical Billing and Coding With CPR

All State Career School
Baltimore, MD
02.2015

Bachelor of Arts - Communications

Montgomery College
Rockville, MD
05.1988

Skills

  • Merchandising expertise
  • Leadership
  • Cash flow management
  • Trustworthiness
  • Employee development
  • Multi-tasking
  • Communication proficiency
  • Flexibility
  • Conflict resolution

Certification

  • CPR Certification
  • Food Handler Certification
  • Forklift Certification

Timeline

Assistant Operations Manager

dallor tree
08.2024 - Current

Front End Manager

Safeway Inc
12.2018 - 06.2024

Department Manager

Shop Rite Howard Park
04.2012 - 12.2018

Vendor Receiver Manager

Shop Rite Howard Park
03.2010 - 04.2012

Associate of Science - Medical Billing and Coding With CPR

All State Career School

Bachelor of Arts - Communications

Montgomery College

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