Summary
Overview
Work History
Education
Skills
Timeline
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Eric Williams

Chicago,IL

Summary

Diligent Customer Service Associate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Security Officer

Gottlib Memorial Hospital
05.2023 - Current


  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Reported suspicious activities and persons to law enforcement.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Customer Service Associate

Regal Cinemas
10.2017 - 01.2019
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Managed customer relations and customer service through daily communication and interaction.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Informed customers about special promotions and provided detailed information for various products.

Sales Floor Associate

JCPenney
10.2016 - 01.2018
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.

Automotive Detailer

Buddy Bear Car Wash
06.2017 - 08.2017
  • Completed vehicle inspections prior to service and after completion to assess damage
  • Identified safety issues and addressed with shift supervisor
  • Reported any customer-oriented issues immediately to shift supervisor for swift assistance and resolution
  • Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction
  • Oversaw inventory, equipment maintenance and bay cleaning
  • Followed standards and procedures to maintain safe work environment
  • Communicated operational issues and changes to supervisor on regular basis

Armored Truck Driver

Brinks Armored
11.2020 - 04.2021
  • Guarded valuables and money bags during transfer and receipt to guarantee safe delivery.
  • Drove armored truck Number miles per month to transport money and valuables in Location.
  • Collaborated closely with team members to ensure seamless coordination during high-value cargo transports.
  • Maintained safety and security of armored vehicles by properly securing valuables, locking vehicle doors and consistently observing surroundings.
  • Communicated with dispatch to discuss and report disturbances or occurrences on route.

Security Guard

Advanced Security Solutions
10.2022 - 05.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.

Education

Associate of Arts - Criminal Justice

Triton College
River Grove, IL

High School Diploma -

Urban Prep West High School
Chicago, IL
05.2017

Skills

  • Customer service
  • Sales techniques
  • Cross-functional team collaboration
  • Self-direction
  • Complaint resolution
  • Retail store support
  • MS Office proficiency
  • Strategic sales knowledge
  • Sale expertise
  • Computer proficient
  • Service standard compliance
  • Conflict resolution techniques
  • Dispatch
  • Arrest procedures
  • Patrolling
  • Report Writing
  • Incident Reporting
  • Security Guard License
  • Detail Oriented
  • Surveillance

Timeline

Security Officer

Gottlib Memorial Hospital
05.2023 - Current

Security Guard

Advanced Security Solutions
10.2022 - 05.2023

Armored Truck Driver

Brinks Armored
11.2020 - 04.2021

Customer Service Associate

Regal Cinemas
10.2017 - 01.2019

Automotive Detailer

Buddy Bear Car Wash
06.2017 - 08.2017

Sales Floor Associate

JCPenney
10.2016 - 01.2018

Associate of Arts - Criminal Justice

Triton College

High School Diploma -

Urban Prep West High School

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Eric Williams