Summary
Overview
Work History
Education
Skills
Timeline
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Eric Williams

Sand Springs,OK

Summary

Professional, driven, and passionate individual with a dynamic and encouraging personality. Excellent verbal and written communication skills for effective interaction with colleagues and clients. Strong ability to gather and apply new information for optimal outcomes. Proven track record in effective management, showcasing exceptional skills in inventory ordering and control. Proficient in Microsoft Word, PowerPoint, Excel, internet, and PC skills. Skilled in multitasking and successfully managing multiple tasks simultaneously. Experienced in writing sales contracts and client paperwork. Highly motivated to learn, grow, and excel in any challenging position.

Overview

18
18
years of professional experience

Work History

Driver

DoorDash
05.2020 - Current

Patient Transport Supervisor

Saint Francis Health System
01.2021 - 07.2023
  • I oversaw and ensured patients were transported to and from the necessary locations in a safe and timely manner.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Coordinated with many different departments to ensure the logistics were correct and patients were in the proper place at the proper times.
  • Wrote yearly reviews for my staff as well as gave real time constructive feedback and disciplinary action when necessary.
  • Coordinated with the other supervisor when writing the weekly schedule to ensure we had proper coverage.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.

Department Manager and Direct Store Delivery

Reasor's Foods
10.2011 - 01.2020
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Participated actively in strategic planning sessions with top executives from different divisions.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints and issues promptly and professionally.
  • Ensured compliance with company policies and relevant regulations.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Handled shift overstock, restocking and inventory control.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Analyzed competitors and market trends to identify opportunities for growth and differentiation.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Worked in many different departments within the grocery business.

Grocery Customer Service Clerk

Reasor's Foods
01.2013 - 01.2018

Server/Bartender

Outback Steakhouse
03.2009 - 07.2011
  • I was a server and eventually became a bartender as well as a lead server, responsible for cashing out servers at the end of the night.

Customer Service Clerk and Cashier. Delivery Driver

Vista Paint
03.2006 - 03.2009

Education

High school diploma or GED -

Murrieta Valley High School
Murrieta, CA

Associate's degree - Culinary Arts

OSU IT
Okmulgee, OK
08.2024

Associate's degree - History and Philosophy

Cypress Community College
Cypress, CA
01-2010

Skills

  • Dynamic and encouraging personality
  • Excellent verbal and written communications skills
  • Proven ability to gather new information and apply it effectively
  • Effective management skills
  • Exceptional skills in ordering and controlling inventory
  • Ability to manage multiple tasks simultaneously
  • Experience writing sales contracts and paperwork for clients
  • Willing to learn, grow and achieve any challenging position
  • Professional
  • Driven
  • Passionate
  • Computer literate- proficient in Microsoft Word
  • PowerPoint
  • Excel
  • Revenue Generation
  • Customer service
  • English
  • Cash register
  • Sales
  • Leadership
  • Cash handling
  • Food service
  • Staff Development
  • Strategic Planning
  • Safety Protocols
  • Time Management
  • Shipping and packaging
  • Schedule Management
  • Punctual and Reliable
  • Customer rapport
  • Problem-Solving
  • Punctuality
  • Processes and procedures
  • Customer Service
  • Relationship Building
  • Team management
  • Business Management

Timeline

Patient Transport Supervisor

Saint Francis Health System
01.2021 - 07.2023

Driver

DoorDash
05.2020 - Current

Grocery Customer Service Clerk

Reasor's Foods
01.2013 - 01.2018

Department Manager and Direct Store Delivery

Reasor's Foods
10.2011 - 01.2020

Server/Bartender

Outback Steakhouse
03.2009 - 07.2011

Customer Service Clerk and Cashier. Delivery Driver

Vista Paint
03.2006 - 03.2009

High school diploma or GED -

Murrieta Valley High School

Associate's degree - Culinary Arts

OSU IT

Associate's degree - History and Philosophy

Cypress Community College

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