Eric Williams
Retail Manager
Florissant,MO
Summary
Dynamic leader with a proven track record at Walgreens, adept in customer service management and problem-solving. Excelled in enhancing sales productivity and fostering a positive work environment. Skilled in training and mentoring, significantly improved store operations and customer satisfaction. Achieved streamlined processes and increased profitability through strategic planning and team leadership.
Overview
20
20
years of professional experience
Work History
Store Manager
Walgreens
10.2023 - Current
- Drove team performance by implementing motivational strategies and fostering positive work environment.
- Analyzed sales trends to adjust inventory orders and reduce excess stock.
- Developed promotional campaigns by analyzing market trends and customer preferences.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Store Manager
Walgreens
10.2019 - 10.2023
- Motivated staff to achieve store goals for enhanced sales productivity.
- Analyzed sales data for strategic planning and resource allocation.
- Established a welcoming atmosphere to encourage repeat business.
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Led process improvements initiatives that resulted in streamlined operations workflow across departments.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Walgreens
01.2016 - 10.2019
- Established a welcoming atmosphere to encourage repeat business.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reduced operational risks while organizing data to forecast performance trends.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance.
Executive Assistant Manager
Walgreens
01.2013 - 10.2016
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Reduced expenses by negotiating vendor contracts and carefully monitoring departmental budgets.
- Managed high-priority projects from inception to completion, ensuring timely delivery of results.
- Improved workflow efficiency through the regular evaluation of existing processes and the implementation of new strategies as needed.
Education
Bachelor of Arts - Business Finance
Missiouri Valley Colledge
Marshall,MO06-2007
Certified Pharmacy Technician - Pharmaceutical's
Mo Board of Pharmacy
03-2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
Certification
Certified Pharmacy Technition
Timeline
Store Manager
Walgreens
10.2023 - Current
Store Manager
Walgreens
10.2019 - 10.2023
Store Manager
Walgreens
01.2016 - 10.2019
Executive Assistant Manager
Walgreens
01.2013 - 10.2016
Bachelor of Arts - Business Finance
Missiouri Valley Colledge
Certified Pharmacy Technician - Pharmaceutical's
Mo Board of Pharmacy
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