Summary
Overview
Work History
Education
Skills
Timeline
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Eric Williams

Denver,CO

Summary

Systems professional with strong background in analyzing and optimizing IT systems. Skilled in troubleshooting, system integration, and data analysis to enhance operational efficiency. Known for collaborative teamwork and delivering reliable results, adapting seamlessly to evolving project requirements. Expertise in learning and supporting Enterprise and Company Software. Ability to administrate various system management tools, paired with proactive and solution-oriented approach.

Overview

15
15
years of professional experience

Work History

Systems Analyst 3

A Banking Institution
Denver, Colorado
01.2022 - Current
  • Support Financial Institution operations and company growth working with Project Cases, Epic Features and Task.
  • Responsibilities included were; Managed Project to Design created and Deployed an Internal testing system for Banking Tellers.
  • Worked in a Team environment to create develop and deploy applications within Microsoft Power App / Microsoft Power Automate.
  • Team setting to Create Visio Diagrams / Architecture / System Diagrams. (HLDD-HLND)
  • Assisted in several Bank Mergers acquiring other institutions. This included bringing current customers into our Bank and converted member accounts.
  • Worked in Symitar to edit System files (Specfiles / Batch files etc). Admin creation and edits of test accounts on a Dev Sym environment.
  • Individual Testing and QA the Information Technology Projects in Symitar, Postman, Notepad++ (for code review.)

System Analyst

Caesars Entertainment
Las Vegas, Nevada
04.2014 - 08.2020
  • Support 30 plus Casino properties with Caesars Entertainment applications.
  • Also work with Application creators support teams on reported issues.
  • Provide in-depth analysis to find root cause and provide proven resolutions and prevent future Application failures.
  • Analyst position included Agile, scrum, Service Now among others.
  • Maintain Application servers, Interface servers and SQL servers.
  • Coordinate with Networking and Database teams on patches and upgrades to ensure server stability.
  • Organize and host weekly and bi-weekly meetings to coordinate new property openings.
  • Work with Companies property IT team, Accounting Team, Credit Card Team, Retail / F&B, Security and surveillance Teams and 3rd party Vendors as well.
  • Primary IT contact for all Retail stores concerning any technology and sales related issues.
  • Host weekly meeting with Caesars Corporate Retail leadership team to address current issues and plan for new store openings, closures and name changes.
  • Develop Training sessions and Documentation to host training sessions for CET IT employees and Casino workers.
  • Work within a team environment testing new Applications and Application upgrades.
  • Ensure products and new Hardware meets State and Federal PCI regulations as well as Caesars security standards before being certified on Caesars Network.
  • Currently support 25+ Casinos with 900 plus restaurants for Food and Beverage and 92 retail Revenue Center’s.
  • Currently supported applications include; Shift4 UTG – Self Parking (Tiba) – Valet (CVPS) – Ticket Master – InfoGenesis Universal Desktop – Micros Simphony 1.5 – Oracle EMC Simphony - Avero – Itrak – Open Table – Guest Bridge – Econnect.

Information Technology Analyst

IT Consulting
Denver, Colorado
01.2013 - 01.2014
  • Complete Casino installs for Downtown Casino Property in Las Vegas NV.
  • Setup included installing server racks, installing server blades (All Hardware).
  • Project included cabling of all Servers, terminating switches and ports.
  • VoIP setup with 3rd party vendor, Voip IPTV with 3rd party vendor.
  • Audio Visual setup for Ball rooms and conventions areas.

Corporate & Property Technician

Station Casinos Corporate Offices
Las Vegas, Nevada
01.2011 - 01.2013
  • Provide IT related support to Corporate VP’s, Directors and team members.
  • Requests varied from Application support, PC, Hardware, Network, Cell phones.
  • Provided direct support and training to all VP’s, Manger and Directors.
  • Acted as sole contact for Stations Corporate requests handling over 200 individuals daily.

MGM
01.2010 - 01.2011
  • Assisted in transition of MGM IT Support call centers.
  • Assisted MGM with Helpdesk Transition and training.
  • Handled inbound calls from all MGM properties and resolved issues by Remote Access to each user’s PC, Brick or Server.
  • Responsible for answering and resolving all service requests related to supported applications, networks and hardware.
  • Trained new CS agents in the Technology field on how to troubleshoot and diagnose issue.
  • Coaching was handled via private mode call listening software allowing access to listen and monitor calls for new agents. I could speak over call to assist and only the agent could hear my comments.

Education

Associate of Arts -

Metropolitan State University of Denver
Denver, CO

Skills

  • M365 / Symitar Application / Postman / Visio Professional
    InfoGenesis Application / Micros Simphony Application - ITrak - Tiba (Parking) - CVPS (Valet) Applications
    Shift4 / Ticketmaster / Dynamic 365
  • Training content creation
  • User Acceptance Testing
  • Quality Analysis

Timeline

Systems Analyst 3

A Banking Institution
01.2022 - Current

System Analyst

Caesars Entertainment
04.2014 - 08.2020

Information Technology Analyst

IT Consulting
01.2013 - 01.2014

Corporate & Property Technician

Station Casinos Corporate Offices
01.2011 - 01.2013

MGM
01.2010 - 01.2011

Associate of Arts -

Metropolitan State University of Denver

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Eric Williams