Client Success Manager: A seasoned professional with extensive expertise in sales, sales management and high-end implementation consulting. Worked with various companies and industries to develop and maintain accounts that dramatically increased market share and profit margins. Communication and rapport building skills have enabled me to be highly successful in my field. I want to apply my skills as your Client Success Manager to create a great team environment while developing increased revenue retention and superior client engagement.
Hi, I’m
Eric Wiltshire
Client Success Manager
Sylvania,Ohio
Summary
Overview
16
years of professional experience
Work History
Manheim
Sr. Client Solutions Executive
11.2012 - Current
Job overview
- 2023 Presidents Club Winner.
- 2022 Assurance Salesperson of the Year at 339% to goal.
- Continuously sought opportunities for professional development to stay current on industry trends and best practices, enabling the delivery of exceptional service to clients.
- Used Tableau to interpret data and conduct opportunity analyses.
- Enhanced client satisfaction by identifying their needs and providing tailored solutions.
- Established a strong understanding of each client's industry landscape in order to provide informed recommendations on products/services that aligned with their unique goals.
- Develop and execute a detailed plan to grow assigned accounts.
- Continually cross sell solutions for all of Cox Auto products.
- Named 2016 Top 25 DealShield Reps nationally.
- Became the main point of contact for DealShield product questions and training at Manheim Detroit.
J.D. Byrider
General Manager
03.2011 - 11.2012
Job overview
- Oversaw day-to-day operations of Sales, Service and Underwriting departments.
- Monitored financial performance and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Performed weekly sales meeting, that included team one-on-ones, client role playing and onboarding of new staff.
- Managed all aspect of vehicle inventory, i.e. Purchasing, Wholesale, Appraisals and Reconditioning.
- Worked with local paper, industry publications and direct mail companies on marketing opportunities.
- Commissioned all used car deals and maintained accurate UCD Logs to submit to the Controller.
Brown Automotive
New/Used Car Manager
08.2009 - 11.2010
Job overview
- Grew the used car department sales by over 50% while maintaining great customer service.
- Created a customer-centric culture within the dealership by emphasizing exceptional service throughout every interaction with clients.
- Oversaw day to day operation of Used Car Department (Main Lot and Budget Lot).
- Hired the Used Car staff and managed and their productivity through weekly sales meeting, that included sales training and onboarding of new staff.
- Managed lot and showroom maintenance staff.
- Maintained consistent high closing ratio on TOs.
- Managed inventory by utilizing vAuto’s inventory optimization software.
- Managed used car and new car deals using DealerTrack.
- Negotiated/Submitted deals with lenders through DealerTrack.
- Approved all reconditioning for Used Car Department.
- Assisted General Manager with the development of new/used car marketing strategies and implementation.
- Worked with Autotrader, Cars.com, industry publications and direct mail companies on new and used car marketing.
- Commissioned all used car deals and maintained accurate UCD Logs to submit to the Controller and Dealer Principle.
Taylor Hyundai
Used Car Manager
12.2008 - 08.2009
Job overview
- Oversaw day to day operation of Used Car Department.
- Appraised all trades using Firstlook and vAuto.
- Managed inventory purchase and wholesale decisions with Firstlook and vAuto IMS.
- Maintained a 65 day turn on 125 unit inventory.
- Managed used car and new car deals using Reynolds and Reynolds DMS.
- Negotiated/Submitted deals with lenders through Dealer Track.
- Worked with Autotrader, Cars.com, industry publications and direct mail companies on new and used car marketing.
- Approved all reconditioning for Used Car Department.
- Maintained consistent high closing ratio on TO’s
- Worked with desk manager to ensure all deals were being managed properly
- Commissioned all used car deals and maintained accurate logs to submit to the Controller and Dealer Principle
Taylor Kia
Assistant Used Car Mgr.
7 2007 - 11.2008
Job overview
- Worked with the Used Car Manager to oversee department
- Appraised all new and used car trades with Firstlook ISM
- Approved all reconditioning for Used Car Department
- Commissioned and logged all used car deals
- Oversaw Salesperson used car deals from start to finish
- Helped sales reps achieve their goals by maintaining high TO closing ratio
- Assisted Used Car Manager with customer follow-up using Autobase CRM
- Booked out entire inventory in Firstlook and ProMax Online
- Managed over 350 unit used vehicle inventory using Firstlook ISM
- Used Car Department on average sold over 135 pre-owned units every month
- Managed and logged over 130 Wholesale units per month
Education
Edison State Community CollegePiqua, OH
No Degree from Psychology
05.2001
University Overview
Piqua High SchoolPiqua, OH
High School Diploma
05.2001
University Overview
Skills
Solution Optimization
Timeline
Sr. Client Solutions Executive
Manheim
11.2012 - Current
General Manager
J.D. Byrider
03.2011 - 11.2012
New/Used Car Manager
Brown Automotive
08.2009 - 11.2010
Used Car Manager
Taylor Hyundai
12.2008 - 08.2009
Edison State Community College
No Degree from Psychology
05.2001
Piqua High School
High School Diploma
05.2001
Assistant Used Car Mgr.
Taylor Kia
7 2007 - 11.2008
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