Eric Wingfield

• Prepares a general ledger settlement journal entry report based on the information received from First Data
• Ensures the settlement screens provided by First Data balance daily
• Reconciles client's General Ledger accounts
• Identifies discrepancies between two or more calculated values within a reconciliation
• Performs mathematical calculations with extreme accuracy
• Maintains knowledge of client products and procedures relative to client's portfolios
• Cross train staff on all settlement functions
• Ensures that associate duties are completed and may assist as needed to meet deadlines
• Regularly communicates to clients regarding their Settlement processes
• Ensures adherence to company's policies and procedures as outlined in the Associate Handbook
• Monitors and reviews department functions for the purposes of quality, compliance, and accuracy
• Assists in the completion of researching suspense items and performing monetary G/L adjustments.

• Subject Matter Expert (SME) of Reg-E SLA queue secondary review claims
• Excel in training and support to analysts within a team work environment
• Investigating and decisioning daily incoming claims using multiple systems and tools and resolving differences
• Audit review and remediation of lookback claims
• Made complex decisions based on analytical research and judgment
• Ensured that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls
• Performed debit or credit customer's accounts as appropriate, process charge backs or update customer regarding pending claims
• Managed and monitored internal operations and financial controls to ensure compliance
• Met and exceeded department level benchmarks for productivity and quality of cases worked per hour.

Investigated all claims in compliance with Regulation E timelines and that every measure was taken to determine if fraudulent activity took place as well as protecting the interest of the customer and financial institution

• Assigned 10 to 20 Claims daily and responsible for interviewing customer and merchants, adding case to system in a timely manner, and posting notes from investigation to the Banking system which consisted of Miser Visual Cases and Fiserv Adjustments express.
• Performed general ledger accounting posting to customers' accounts and NYCB Reg E suspense account, G/L Loss account, and ATM on us accounts
• Issued provisional credit to customers displaying decision making whether case needs more time for review and issued final credits as fraud was determined in the case
• Processed ATM and debit card unauthorized transactions, non-dispense ATM transactions, lost, stolen, fraudulent, and authorized transactions consisting of merchant disputes by the customers
• Requested ATM pictures from the Security department seeking evidence for ATM claim when needed
• Reviewed chargebacks and arbitration documents pertaining to card fraud cases in a timely and accurate manner and if required, contacted the cardholder.

• Assisted the Director of Investor Relations with the production and proofreading of financially oriented documents, including quarterly earnings releases
• Calculated and analyzed financial ratios of NYCB's financial performance and trends on a quarterly basis
• Prepared Investor material and documentation in a timely manner for NYCB events, including Annual Shareholders Meeting and Executive conferences
• Updated NYCB website and Investor Relations presentations throughout the quarter.

• Securely and accurately sort and deliver mail and packages to residents and businesses.

• Conducted compliance examinations and analyzed financial data on Investment Advisors and Investment Companies under the SEC Investment Company Act of 1940
• Audited Investment Company and Investment Advisor financial statements for violations of securities laws
• Performed detailed analyses using advanced Excel functions which detected patterns, trends, anomalies and schemes in transactions of potential insider trading violations
• Created pivot tables/graphs that reduced data preparation time and aided in management decision-making
• Collaborated with legal staff in providing support for various civil matter litigations.

• Conducted accounting services for assigned clients determining net asset values, calculating fund performance, allocating expenses, and preparing reports for Unit Investment Trust
• Performed daily cash and asset reconciliation of all trust funds
• Calculated monthly and quarterly fund income/principal distribution from dividends, M&A, and other corporate actions
• Delivered client requests of daily net asset value (NAV) pricing report, impact of late trades and reconciliation of portfolio holdings
• Communicated with clients, brokers, and internal operations to resolve issues, discrepancies and confirmations of funds
• Prepared and analyzed vendor comparisons and NAV variances movements which assured accurate fund pricing.