Amazon Logistics / Delivery
- Site planning volume and labor-orders through Peak holiday season. Liaised with regional managers on maneuvering through an increased volume assumption beyond site capacity.
- Post holiday season I drove our station to be the best in cost by establishing an aggressive glidepath that empowered other Operations Managers and other stakeholders.
- Championed a safety campaign to reduce the regions recordable injury reports safety by 14%.
- Daily, weekly, monthly capacity planning that encompasses volume, labor, and rate planning.
- Kaizen POC - Cart Staging Project that will increase cart staging capacity during increased volume assumptions. - Fill-Path Project that changed the flow of packages to be stowed. Resulting better Associate Experience and increased Pick rates by 12%.
Amazon Fulfillment
- Outbound SME that is obsessed with Customer Experience, reducing Post-Slam DEA by 28%.
- Project lead on a Post-COVID 'Return to Normal' project for multi-pack stations that increased daily capacity by 22%.
- Partnered with Learning to introduce the new on-boarding pilot program "Behind the Smile". This campaign saw an improved Week 1 associate experience that reduced LC1 attrition by 17%.
- Outbound Flow Operations Manager that oversaw 800 associates and cultivated a team of multiple departments that produced a 27% increase in TPH.