Eric Wolterink
Stanwood,WA
Summary
Dynamic customer service veteran with extensive experience in retail, sales, and security sectors. Proven ability to lead teams through an open-door management style that fosters respect and communication. Successfully contributed to and led several hiring teams, enhancing the recruitment process by evaluating and onboarding top talent. Committed to maximizing potential within each work environment while driving team success.
Overview
11
11
years of professional experience
Work History
Security Officer
Skagit Valley College
Mt. Vernon, WA
02.2018 - Current
- Managing key card access and physical key distribution campus wide
- Responsible for creating monthly work schedules for the department
- Training and supervising new part time employees, including proofreading their reports and remotely guiding them through incidents
- Evaluating, interviewing, and selecting new employees to hire
- Responding to and reporting on emergencies on campus
- Maintaining a daily log of reported incidents and events
- Escorting students and faculty across campus upon request
- Allowing and restricting access to areas on campus as needed
- Enforcing parking policies and distribution of parking permits
Front End/Evening PIC (Person-in-charge)
Haggen
Stanwood, Washington
07.2018 - 09.2021
- Manager on Duty for the Front End/Point of Sale
- Supervising and managing up to 15 cashiers and courtesy clerks
- Organizing cashiers' daily lunch/ break schedules
- Counting and balancing each day's cash transactions and storing the daily profits in the safe each night
- Manager on Duty for the entire store
- Receiving and approving incoming and outgoing shipments of freight and supplies
- Organizing and building product displays
- Completing and supervising each department's final nightly check
- Locking/Unlocking the store each night
Trio Tutor
Skagit Valley College
Mt Vernon, WA
02.2015 - 06.2018
- Math, Science, and English Tutor; both 1-on-1 and drop in sessions as well
Service Desk Supervisor, Restaurant Manager
Kmart
Burlington, WA
11.2013 - 10.2017
- Supervising and managing up to 6 cashiers
- Organizing cashiers' daily lunch/ break schedules
- Counting and balancing each day's cash transactions and storing the daily profits in the safe each night
- Processing bill payments, money wire transfers, and check cashes
- Interviewing potential new hires for both the restaurant and the store at large
- Attending conference calls and reporting on sales
- Opening and closing the restaurant
- Supervising and managing a team of 5 employees
Resident Assistant
Skagit Valley College
Mt Vernon, WA
12.2013 - 12.2015
- Unlocking residents' doors
- Helping residents move in and out of the dormitory
- Assisting/moderating with roommate disputes
- Organizing events for residents
- Patrolling nightly with Skagit Valley College security and locking up the Dorm Office
- Overnight contact and go between for residents and the resident director
Education
Bachelor of Science - Resort And Attraction Management
Bowling Green State University
Bowling Green, OH08-2026
Associate of Science - Geology
Skagit Valley College
Mt Vernon, WA03.2014
Associate of Science - Physics/Engineering
Skagit Valley College
Mt Vernon, WAHigh School Diploma -
Howardsville Christian High School
Marcellus, MISkills
- Team Supervision
- Cash Flow Management
- Schedule Design and Organization
- Interviewing and Hiring
- Personnel screening
- Visitor tracking
- Premises patrol
- Crime prevention methods
- Security equipment operation
- Conflict resolution techniques
- Report generation
- Superior customer service
Affiliations
- Theme park enthusiast
- Board and card game designer
- Travel enthusiast
References
References available upon request.
Timeline
Front End/Evening PIC (Person-in-charge)
Haggen
07.2018 - 09.2021
Security Officer
Skagit Valley College
02.2018 - Current
Trio Tutor
Skagit Valley College
02.2015 - 06.2018
Resident Assistant
Skagit Valley College
12.2013 - 12.2015
Service Desk Supervisor, Restaurant Manager
Kmart
11.2013 - 10.2017
Bachelor of Science - Resort And Attraction Management
Bowling Green State University
Associate of Science - Geology
Skagit Valley College
Associate of Science - Physics/Engineering
Skagit Valley College
High School Diploma -
Howardsville Christian High School
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