Eric Woodley
Auto Non-Injuiry Claims Adjuster
San Antonio,TX
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. With over 15 years of military service helping provide that link to the members who have served and are still serving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Non Injury Claims Adjuster
USAA - P&C Auto Insurance
12.2022 - Current
- Analyzed information gathered by investigations to report findings and recommendations.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Maintained proper communication with policy holders and claimants, providing updates on claim processes establishing easy claim flow.
- Investigated over 200 claims proficiently decreasing delay times resulting in efficient claim closures.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Optimized data management processes by accurately documenting claim details in company systems for easy retrieval during audits or future inquiries.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Analyzed information gathered by investigation and reported findings and recommendations.
IT Specialist Intern
Texas Workforce Center
08.2017 - 12.2017
- Resolved work related problems, improved operations and provided exceptional client support.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Evaluated source documents to locate information needed for each data entry field.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to 150 client's vision, mission and purpose.
IT Specialist Intern
Veterans Affairs
01.2015 - 12.2015
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks for over 150 users.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
Senior Information Technology Specialist
US ARMY
03.2012 - 03.2014
- Closely collaborated with project members to identify and quickly address problems showing technical skills resulting in 70% improvement in large scale projects with 26 companies.
- Diagnosed and repaired computer hardware and network systems during 32 joint projects bringing network and computers downtime to 0% across 168 computers per contract.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive, while increasing training proficiency by 60%.
- Maintained 100% accountability and maintenance for $40 million worth of company equipment resulted in zero loss and zero compromise.
- Managed 158 lines of COMSEC key material and 53 COMSEC devices; enabled critical, secure communications with in Pacific area of operations.
- Patched software and installed new versions to eliminate security problems and protect data
- Configured hardware, devices and software to set up work stations for employees
- Maintained servers and systems to keep networks fully operational during peak periods
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Senior Lan Manager
US ARMY
03.2010 - 03.2012
- Handled three hundred Remedy ticket work orders per monthly cycle to address customer inquiries and concerns decreasing user downtime.
- Developed and implemented detailed plans of action to migrate over 500 users to new DOD Enterprise email with in 99% success rate of clients.
- Dedicated extensive hours to preparing 32 computers with new images for mission critical project members for time sensitive events.
- Spearhead large group share file share folders and provided training to increase exceptional project communication among sections.
- Trained non-section members one trouble shooting skills decreasing work order tickets by 25%.
- Managed and supervised creation, verification and validation of over 450 network users accounts and computer systems according to IAW NEC policies.
- Handled 65 calls per day to address customer inquiries and concerns
- Worked flexible hours; night, weekend, and holiday shifts
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Education
Bachelor of Science - Information Technology
Texas A&M University - San Antonio
San Antonio, TX 01.2018 - 2022.05
Associate of Science - Computer Science
St. Philip's College
San Antonio, TX 08.2014 - 2017.08
Skills
Spreadsheet Software (Excel, etc)
undefinedAdditional Information
Full-Time Student
Attended school full-time for bachelors degree throw military program from year 2017 into current.
Majoring in Computer Information Systems and taking class like
- Systems Analysis and Design
- Bus Communication
- Business Law
- Principles of Management
- Supply Chain & Operations Mgmt
- Decision Making and Bus Policy
- Database Design & SQL
- Computer Networks
- Project Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Certificate of Achievement ( Combined Federal Campaign-Overseas) 2008
- Army Commendation Medal x3 (2009, 2010, 2012)
- Army Achievement Medal x4 (2008, 2009, 2010, 2012)
- Army Good Conduct Medal x2
- USMC Good Conduct Medal
Certification
Claims Adjuster License
Timeline
Non Injury Claims Adjuster
USAA - P&C Auto Insurance
12.2022 - Current
Claims Adjuster License
12-2022
Bachelor of Science - Information Technology
Texas A&M University - San Antonio
01.2018 - 2022.05
IT Specialist Intern
Texas Workforce Center
08.2017 - 12.2017
IT Specialist Intern
Veterans Affairs
01.2015 - 12.2015
Associate of Science - Computer Science
St. Philip's College
08.2014 - 2017.08
Senior Information Technology Specialist
US ARMY
03.2012 - 03.2014
Senior Lan Manager
US ARMY
03.2010 - 03.2012
Similar Profiles
Morayo AdegboyeMorayo Adegboye
Identity and Access Management Analyst at USAA - P&C Auto InsuranceIdentity and Access Management Analyst at USAA - P&C Auto Insurance
Alexis BarlowAlexis Barlow
Paralegal at USAA - P&C Auto InsuranceParalegal at USAA - P&C Auto Insurance
Stephane WalkerStephane Walker
Licensed Insurance Sales Professional at USAA - P&C Auto InsuranceLicensed Insurance Sales Professional at USAA - P&C Auto Insurance
John NegreteJohn Negrete
Senior Auto Adjuster at USAA - P&C Auto InsuranceSenior Auto Adjuster at USAA - P&C Auto Insurance
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks