Eric Woodley
Auto Non-Injuiry Claims Adjuster
San Antonio,TX
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. With over 15 years of military service helping provide that link to the members who have served and are still serving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Non Injury Claims Adjuster
USAA - P&C Auto Insurance
12.2022 - Current
- Analyzed information gathered by investigations to report findings and recommendations.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Maintained proper communication with policy holders and claimants, providing updates on claim processes establishing easy claim flow.
- Investigated over 200 claims proficiently decreasing delay times resulting in efficient claim closures.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Optimized data management processes by accurately documenting claim details in company systems for easy retrieval during audits or future inquiries.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Analyzed information gathered by investigation and reported findings and recommendations.
IT Specialist Intern
Texas Workforce Center
08.2017 - 12.2017
- Resolved work related problems, improved operations and provided exceptional client support.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Evaluated source documents to locate information needed for each data entry field.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to 150 client's vision, mission and purpose.
IT Specialist Intern
Veterans Affairs
01.2015 - 12.2015
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks for over 150 users.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
Senior Information Technology Specialist
US ARMY
03.2012 - 03.2014
- Closely collaborated with project members to identify and quickly address problems showing technical skills resulting in 70% improvement in large scale projects with 26 companies.
- Diagnosed and repaired computer hardware and network systems during 32 joint projects bringing network and computers downtime to 0% across 168 computers per contract.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive, while increasing training proficiency by 60%.
- Maintained 100% accountability and maintenance for $40 million worth of company equipment resulted in zero loss and zero compromise.
- Managed 158 lines of COMSEC key material and 53 COMSEC devices; enabled critical, secure communications with in Pacific area of operations.
- Patched software and installed new versions to eliminate security problems and protect data
- Configured hardware, devices and software to set up work stations for employees
- Maintained servers and systems to keep networks fully operational during peak periods
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Senior Lan Manager
US ARMY
03.2010 - 03.2012
- Handled three hundred Remedy ticket work orders per monthly cycle to address customer inquiries and concerns decreasing user downtime.
- Developed and implemented detailed plans of action to migrate over 500 users to new DOD Enterprise email with in 99% success rate of clients.
- Dedicated extensive hours to preparing 32 computers with new images for mission critical project members for time sensitive events.
- Spearhead large group share file share folders and provided training to increase exceptional project communication among sections.
- Trained non-section members one trouble shooting skills decreasing work order tickets by 25%.
- Managed and supervised creation, verification and validation of over 450 network users accounts and computer systems according to IAW NEC policies.
- Handled 65 calls per day to address customer inquiries and concerns
- Worked flexible hours; night, weekend, and holiday shifts
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Education
Bachelor of Science - Information Technology
Texas A&M University - San Antonio
San Antonio, TX 01.2018 - 05.2022
Associate of Science - Computer Science
St. Philip's College
San Antonio, TX 08.2014 - 08.2017
Skills
Spreadsheet Software (Excel, etc)
Word Processing Software (Word, WordPerfect, etc)
Team collaboration
CCC Reports
Automobile claims specialist
Highly motivated
Liability Determination
Claims Evaluation
Critical Thinking
Complex Mathematics
Effective Communication
Problem-Solving
Written Communication
Customer service and support
Policy analysis
Excellent Communication
Additional Information
Full-Time Student
Attended school full-time for bachelors degree throw military program from year 2017 into current.
Majoring in Computer Information Systems and taking class like
- Systems Analysis and Design
- Bus Communication
- Business Law
- Principles of Management
- Supply Chain & Operations Mgmt
- Decision Making and Bus Policy
- Database Design & SQL
- Computer Networks
- Project Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Certificate of Achievement ( Combined Federal Campaign-Overseas) 2008
- Army Commendation Medal x3 (2009, 2010, 2012)
- Army Achievement Medal x4 (2008, 2009, 2010, 2012)
- Army Good Conduct Medal x2
- USMC Good Conduct Medal
Certification
Claims Adjuster License
Timeline
Non Injury Claims Adjuster
USAA - P&C Auto Insurance
12.2022 - Current
Claims Adjuster License
12-2022
Bachelor of Science - Information Technology
Texas A&M University - San Antonio
01.2018 - 05.2022
IT Specialist Intern
Texas Workforce Center
08.2017 - 12.2017
IT Specialist Intern
Veterans Affairs
01.2015 - 12.2015
Associate of Science - Computer Science
St. Philip's College
08.2014 - 08.2017
Senior Information Technology Specialist
US ARMY
03.2012 - 03.2014
Senior Lan Manager
US ARMY
03.2010 - 03.2012