Eric Wootten
CHATTANOOGA,TN
Summary
Detail-oriented Fraud Investigations Specialist with 10 years of experience in safeguarding insurance assets and addressing fraudulent claims. Skilled in utilizing open-source intelligence (OSINT) and public record databases to reveal hidden connections and support litigation efforts. Collaborates with diverse stakeholders, including Directors Claim Specialists, Clinical Clinicians and Vocational Specialists to enhance corporate risk management and ensure premium integrity.
Overview
5
5
years of post-secondary education
21
21
years of professional experience
Work History
Benefits Research Information Consultant
Unum
CHATTANOOGA, TN
04.2016 - 07.2026
- Uncovered complex scams through social media intelligence, court records, and forensic open-source intelligence (OSINT).
- Experienced in using Accurint, TLO, Lexis Nexis, ISO, Comprehensive Reports, Business Reports. Requesting police records, court records and MVA reports.
- Collaborated with directors, claims specialists, clinical clinicians, and vocational consultants on Individual Disability, Short Term Disability, Long Term Disability and FMLA claims to provide research results and claims direction via Special Investigation Unit referrals, while coordinating research support and scheduling surveillance and personal visits.
Leave Management Specialist
Unum
CHATTANOOGA, TN
10.2008 - 03.2016
- Adjudicated and managed a high-volume caseload of complex FMLA (Family Medical Leave) claims under strict federal and state timelines.Communicated daily with claimant customers and corporate HR representatives, translating intricate statutory leave guidelines into clear, empathetic, and actionable steps.Enforced absolute compliance with evolving federal and state leave laws, protecting corporate clients from liability while mitigating organizational claim exposure.Analyzed medical certifications and return-to-work parameters.
Customer Service Representative
Enterprise Rent-A-Car
Salisbury, Maryland
01.2006 - 09.2008
- Ranked consistently at top of region for Enterprise Service Quality Index (ESQI) scores, reflecting commitment to exceptional customer service and issue resolution.Outperformed branch sales targets, recognized regionally for driving supplemental insurance sales, optional protections, and fleet upgrades.Communicated directly with corporate accounts, retail customers, and insurance adjusters to coordinate replacement vehicles and resolve complex billing disputes
Education
Bachelor of Science - Business Management
Salisbury University
Salisbury, MD 01.2005 - 05.2007
Business Management
Morehead State University
Morehead, KY 01.1993 - 12.1993
Business Management
University of Delaware
Newark, DE 08.1990 - 08.1992
Skills
- OSINT analysis
- Fraud detection
- Claims management
- Medical leave oversight
Timeline
Benefits Research Information Consultant
Unum
04.2016 - 07.2026
Leave Management Specialist
Unum
10.2008 - 03.2016
Customer Service Representative
Enterprise Rent-A-Car
01.2006 - 09.2008
Bachelor of Science - Business Management
Salisbury University
01.2005 - 05.2007
Business Management
Morehead State University
01.1993 - 12.1993
Business Management
University of Delaware
08.1990 - 08.1992