Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

ERIC XU

Old Bridge,USA

Summary

Results-oriented collaboration and digital experience leader with extensive expertise in designing, securing, and optimizing enterprise collaboration platforms. Successful in transforming operations through automation, mentoring, and service maturity initiatives. Hands-on leader who combines deep technical expertise with strong stakeholder engagement, service delivery, and operational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Director of Collaboration Engineering

The Fitch Group
New York, NY
02.2025 - Current
  • Lead and transformed a team of 7 engineers (growing from 4 over past 2 quarters) and a project manager from a reactive, operational group into a forward-thinking team delivering enterprise collaboration services.
  • Established service maturity initiatives, automation, and training to empower service desk and operations to resolve routine requests, reducing operational toil and freeing engineers to focus on higher-impact initiatives.
  • Develop KPI dashboards and monthly reporting to senior leadership on Technology Experience and Collaboration accomplishments.
  • Serve as the primary SME for Entra ID and M365 design and operations, streamlining configurations and consolidating SaaS to enhance cost efficiency and overall user experience.
  • Spearheaded initiatives to consolidate redundancy, cut license costs, and streamline toolsets (such as Slack/Zoom to Teams migration), yielding significant cost savings.
  • Lead cross-functional tiger team in an innovation sprint to re-platform Service Desk bot from Moveworks to Copilot Studio in a week, leading to overall strategy planning for agentic AI.
  • Lead department-wide initiatives in Technology Infrastructure, including serving on the Architectural Review Board and planning an overall migration of identity to the cloud to eventually retire Domain Controllers and make Entra ID the primary source of identity partnering with CTO, CISO, CSO, and CDO organizations.
  • Coordinate and present company-wide in-person workshops and webinars as part of the Modern Workplace Week to drive adoption of modern digital employee experience tools and empower users.
  • Direct including light-touch project management of large initiatives among team members across the CTO organization, with a focus on aligning technical initiatives with business goals.
  • Communicate department strategy and accomplishments over the years to leadership and to the overall organization during quarterly Town Halls.
  • Coordinate teams cross the CTO organization to develop modern solutions such as deploying our internal AI tools to mobile platforms.
  • Manage vendor relationships/evaluations and coordinate conferences, meetings, and training sessions.
  • Graduate from multiple leadership programs and serve as a mentor for several colleagues on career management.
  • Optimize licensing usage and negotiate renewals with Microsoft, resulting in significant cost savings.
  • Oversaw establishment of governance in M365 including secure external sharing and collaboration.
  • Collaborate with leadership and various stakeholders across the organization to build successful PoCs for collaborative tools, modern workplace process enhancements, and drive adoption and change management.
  • Stay abreast of the most recent advancements in M365 to ensure proper change management and cutting edge adoption.
  • Drive the adoption of M365 Copilot, Power Platform, Viva Suite and other collaborative tools to enhance user experience for both end users and professional development audiences.
  • Support development and infrastructure teams in architecting modern authentication/authorization solutions.
  • Design and implement enterprise collaboration solutions from directory federation (Entra ID, Okta, SailPoint, Oracle, etc.) and external collaboration controls to enterprise intranet migration (Confluence to SharePoint Online) and custom PowerApps to empower a more connected, productive workforce.
  • Deploy Company Communicator and train the Employee Communications team to improve internal communication.
  • Oversee the migration of om-premises file share content to SharePoint Online and home drives to OneDrive.
  • Migrate global users to Conditional Access-based Azure Cloud MFA, enhancing security posture.
  • Analyze and address gaps in Entra ID security, leading initiatives for identity security hardening including CIS alignment.
  • Standard break-glass account procedures for highly privileged account access for disaster recovery.
  • Collaborate with leadership to build Proofs of Concept for collaborative tools, fostering user engagement.
  • Standardize Single Sign-On (SSO) for enterprise applications, internally developed applications, and automate secret/certificate renewal processes.
  • Design federation solutions with partner companies on M365 to secure account access and lifecycle.
  • Implement SSO solutions integrating AWS organizations with Entra ID.
  • Standardize the implementation of third party integrations with Entra ID and M365.
  • Automate with PowerShell, Power Platform, and Graph API or transition operational tasks from engineering teams to operations and service desk teams.
  • Resolve and respond to M365 issues as a tier 3 support team including off-hours support.
  • Educate and train cross-departmental IT staff on Entra ID, IAM, Power Platform, Intune, and Office 365.
  • Manage data migration and infrastructure implementation for a subsidiary in China, ensuring compliance with local regulations.
  • Design and oversee the deployment of YubiKeys across the China region to mitigate MFA outage issues in the region.
  • Partner with compliance and legal teams to develop Data Loss Prevention (DLP), retention, and transport rules in Microsoft Purview.
  • Set up and advise on best practice for backup and DR using Commvault and Rubrik.

Cloud Engineer

NeWay Technologies Inc.
New York, NY
06.2021 - 12.2021
  • Led FastTrack engagements to deploy and enhance Microsoft Endpoint Manager for mobile and desktop environments.
  • Designed and implemented Power Automate Flows, integrating PowerShell scripts with Azure Functions.
  • Authored high-level design documents for mail migration, identity/access management, Microsoft Configuration Manager, Endpoint Manager, Office365 DLP and Security solutions.
  • Deployed and configured NDES server for SCEP certification distribution through Intune.

Senior Windows Infrastructure Administrator

Liquidnet Holdings Inc.
New York, NY
11.2020 - 06.2021
  • Provide remote and on-site user desktop/Office 2013-2016-365 support on Windows 7/10 to over 600 global users, 350 on-site in NYC.
  • Conduct Slack vs Teams POC and present to leadership committee.
  • Migrate all users from Skype for Business on premise to Teams/SharePoint Online and conduct global training sessions as well as continuous user/integration support.
  • Support hybrid Exchange/AD environment and plan migration from Exchange 2013 to Exchange 2019/Online.
  • Manage corporate Azure subscription and resource groups, Entra ID and Entra ID Connect servers.
  • Test and implement Azure MFA, self service password reset, conditional access, B2B external access, Identity Protection, Intune MAM/MDM policies, MCAS policies, Autopilot, Information Protection, App Proxies, MyApps portal.
  • Create resilience through AD Connect staging server and Azure App Proxy connector groups.
  • Configure Azure SAML SSO, user provisioning and RBAC to enterprise applications, including for the firm's new AI analytics product that was deployed in AWS.
  • Organize all existing Azure subscriptions, resource groups, policies and tags.
  • Monitor and create alerts from Office365 Security and Compliance Centers, Azure Monitor and Service Health.
  • Run On-Demand Assessments and remediate AD on premise, AD Security and Exchange servers on premise from Azure Log Analytics.
  • Migrate users personal file server drives to OneDrive and redirect local pc drives.
  • Build and assign Citrix app deployment groups and support usage.
  • Troubleshoot network connectivity issues.
  • Deploy, relocate, and migrate new user workstations.
  • Swap out faulty PC hardware and components.
  • Support soft codec A/V conference room systems for Bluejeans/SfB/Teams meetings.
  • Build and update Windows Servers (2008, 2012, 2012R2, 2016, 2019) including SQL/Hyper-V servers via KVM/UCS manager.
  • Supervise delivery of IT support services from company vendors.
  • Utilize PowerShell to automate software deployment and inventory/desktop/server/teams/user management.
  • Administer Active Directory (GPO, OU, Users, LDAP Groups).
  • Deploy and support Avaya desk phones and VPN phones.
  • Support mobile device secure mail applications (MaaS360) and VPN token (MobilePASS).
  • Plan and coordinate in drill test for business continuity plan.
  • Prepare and update documentation of scripts, user manuals, and admin guides.
  • Create and track issues through ticketing systems such as ServiceNow and Alloy.
  • Produce and moderate global company conferences through Teams Live Event, BlueJeans, Zoom, WebEx.

Education

Bachelor of Arts - Information Technology & Informatics

Rutgers University, School of Arts and Sciences
New Brunswick, NJ
08.2017

Skills

  • Leadership and Mentoring
  • Digital Employee Experience
  • Collaborative Applications
  • Microsoft 365
  • Entra ID and Identity Management
  • Security and Governance
  • PowerShell and Power Platform
  • Public Speaking
  • Project Management and Strategic Planning
  • Customer and End User Experience Focus
  • Independently Driven

Certification

  • Microsoft, Microsoft 365 Enterprise Administrator Expert, Microsoft 365 Teams Administrator Associate, Microsoft 365 Security Administrator Associate, Identity and Access Management Administrator Associate, Entra ID Administrator Associate, Azure Administrator Associate, Azure Security Administrator Associate, Azure AI Engineer Associate
  • Google, Associate Cloud Engineer
  • The Fitch Group, Talent Path: Leadership and mentoring program for new joiners., Ezra Career Coaching, Chronus MentorPoint

Timeline

Director of Collaboration Engineering

The Fitch Group
02.2025 - Current

Cloud Engineer

NeWay Technologies Inc.
06.2021 - 12.2021

Senior Windows Infrastructure Administrator

Liquidnet Holdings Inc.
11.2020 - 06.2021

Bachelor of Arts - Information Technology & Informatics

Rutgers University, School of Arts and Sciences

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