Eric Yaguachi
Newark,NJ
Summary
Dynamic multilingual office professional with 7 years experience delivering customer service and administrative excellence, including clerical support and public interaction. Rigorous knowledge of transportation and logistics with an academic background in social sciences and business management. Excels in calendar management, scheduling, documental data entry/processing, financial inquiries, and database administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Multilingual Service Center Support Analyst
FedEx Freight
12.2020 - Current
- Responded to customer calls and emails to answer questions about national/international courier services, customs clearance, and rate quotes.
- Handled customer dock pick-ups and drop-offs with confidence, using complex problem solving to provide effective resolution.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained and managed customer files and databases.
- Usage of Fedex Freight intranet applications for data entry of billing information, shipment location history, and OS&D compliances.
- Maintained detailed records of customer payments and billing adjustments.
- Ensure freight bill of lading documents, letters of authorization, driver receipts, and cargo care forms are properly scanned and imaged onto imaging computer for Fedex Freight network sharing/viewing.
Administrative Assistant/Project Planner
Casanga Construction LLC
07.2016 - 12.2020
- Supervised field crews to maximize quality and work efficiency.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts through Zoom, Sharepoint, CRM, and Microsoft Teams.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Analyzed project blueprints and specifications to identify exact number of laborers needed to complete job.
- Coordinated construction planning, material resources and staff scheduling to achieve on-time, under-budget completion for 4 profitable projects valued at $800,000 in total.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP and Excel spreadsheets for enterprise resource planning.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Generated annual budget forecasting information for executive and corporate reports.
Education
Bachelor of Arts - Psychology
Montclair State University
Montclair, NJ12.2024
Associate of Science - Social Sciences
Essex County College
Newark, NJ06.2021
Skills
- Electronic Communication Management (Zoom, Sharepoint, CRM, Microsoft Teams, Cisco Webex Meetings)
- Quality Assessment and Assurance
- Project Planning
- Billing Process Management
- Customer Service and Assistance
- Cost Estimates
- Financial Data Recording
- Microsoft Office Proficiency (Word, Excel, Powerpoint, Outlook)
- SAP
- Fluency in Spanish and Portuguese
- Analyzation of blueprints
Certification
- Construction Safety and Health Certification, OSHA
Timeline
Multilingual Service Center Support Analyst
FedEx Freight
12.2020 - Current
Administrative Assistant/Project Planner
Casanga Construction LLC
07.2016 - 12.2020
Bachelor of Arts - Psychology
Montclair State University
Associate of Science - Social Sciences
Essex County College
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