Michael Laurentino
Long Beach,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Stand Manager
Legends Hospitality LLC
03.2022 - Current
- Implemented inventory control procedures, reducing waste and ensuring optimal product availability for customers.
- Increased customer satisfaction by implementing efficient service strategies and providing exceptional customer experiences.
- Making sure that all inventory was accounted for at the beginning and end of the day.
- Checking stock at all times of day to make sure display was filled.
- Managing all employees, making sure they are adhering to all company polices. (ID check for alcohol, dress code and presentability)
Field Technician
Team Industrial
01.2013 - 08.2021
- Utilized safety practices with no complaints or accidents.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Driving company trucks to and from job sites.
- Loading and unloading of trucks with tools/materials required for the job being performed each day. Also the returning of tools and equipment back to the base of operation.
- Fill out all appropriate paperwork and permits to begin work.
- Conducting walks with customer, before and after, to understand what the customer requires.
- Have customer sign off on orders, after job is complete.
- Team meetings with crew to ensure understanding of job and to ensure safety with performing each job.
Field Technician
DK Valve
11.2007 - 01.2013
- Utilized safety practices with no complaints or accidents.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Driving company trucks to and from job sites.
- Loading and unloading of trucks with tools/materials required for the job being performed each day. Also the returning of tools and equipment back to the base of operation.
- Fill out all appropriate paperwork and permits to begin work.
- Conducting walks with customer, before and after, to understand what the customer requires.
- Have customer sign off on orders, after job is complete.
- Team meetings with crew to ensure understanding of job and to ensure safety with performing each job.
Shipping and Receiving Associate
Lowes Home Improvement
09.2004 - 11.2007
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Helping in other departments when our department was slow.
- Bailing Cardboard
- Use of trash compactor
Skills
- Health and safety compliance
- Employee training
- Store maintenance
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Team leadership
Timeline
Stand Manager
Legends Hospitality LLC
03.2022 - Current
Field Technician
Team Industrial
01.2013 - 08.2021
Field Technician
DK Valve
11.2007 - 01.2013
Shipping and Receiving Associate
Lowes Home Improvement
09.2004 - 11.2007
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