Eric York
Irvine,CA
Summary
Versatile and motivated Office Administrator with 7+ years of experience in fast-paced office environments. Dependable and quick-learning, with exceptional oral and written communication skills. Skilled in clerical support, planning, coordination and prioritization. Proficient in managing physical and digital records. Adept at analyzing, articulating and solving various problems. Proactive and organized with the ability to work independently or as a part of a team.
Overview
11
11
years of professional experience
Work History
Customer Service Lead
TrafFix Devices Inc.
San Clemente, CA
02.2020 - Current
- Supervised day-to-day customer service operations averaging 100 distributor orders and 150 customer phone calls per day while providing staff with guidance and driving productivity.
- Served as point of contact among internal & external stakeholders across multiple time zones to ensure completion of critical tasks.
- Retained 15,000+ customer accounts nationwide through changing atmospheres by quickly and professionally resolving customer issues.
- Managed employee timesheets and verified time off requests.
- Planned and organized team product training sessions, and prepared and distributed written presentation materials.
- Onboarded and mentored ten new team members, coaching them on workflow procedures and daily tasks.
- Nourished positive team atmosphere by developing strong relationships among coworkers and improving department morale via entertaining team-building events.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Operations Manager / Executive Assistant
Sooka, Inc.
Marina del Rey, CA
11.2015 - 04.2020
- Established project control procedures such as project forecasts and cash flow projections.
- Managed confidential vendor contracts and pricing with discretion.
- Coordinated event planning for trade shows across country.
- Initiated roll out of new enterprise software for sales reporting, increasing order processing speed by over 300%.
- Set project time lines, completing milestones according to schedule.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Drafted professional business memos, letters and marketing copy to support business objectives and growth.
- Accounts Payable/Accounts Receivable coordination and tracking.
Education
Some College (No Degree) - Business Administration And Management
Mount San Antonio College
Walnut, CASkills
- Organization and planning
- Verbal & written communication
- Creative and swift problem-solving
- Client & Employee Relations
- Time management and efficiency
- Attention to detail
- Professionalism
- Multi-tasking
- Microsoft Office: Word, PowerPoint, Excel, Outlook
- Intuit QuickBooks
Timeline
Customer Service Lead
TrafFix Devices Inc.
02.2020 - Current
Operations Manager / Executive Assistant
Sooka, Inc.
11.2015 - 04.2020
Some College (No Degree) - Business Administration And Management
Mount San Antonio College