Eric York
Escondido,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
General Manager
Robbins Brothers
04.2021 - Current
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Sales Manager
Robbins Brothers
09.2011 - 04.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Built relationships with customers and community to establish long-term business growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
General Manager
Jared Galleria Of Jewelry
08.2010 - 09.2011
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Floor Manager
Robbins Brothers
07.2008 - 08.2010
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
General Manager
Robbins Brothers
06.2007 - 07.2008
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Sales Manager
Robbins Brothers
10.2003 - 06.2007
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Floor Manager
Robbins Brothers
06.1999 - 10.2003
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate Of Business Administration -
Palomar College
San Marcos, CAEscondido High School
Escondido, CA06.1996
Skills
- Google Docs
- Business Management Principles
- Sales Activities
- Financial Statements
- Cost Management
- Microsoft Excel
- YouTube
- Adobe Systems Adobe Acrobat
- Total Quality Management
- Vendor Negotiations
- Sales Team Development
- Staff Development
- Staff Training
- Sales Expertise
- Microsoft SharePoint
- Employee Scheduling
- Product Costing
- Customer Service
- Profit and Loss
- Microsoft Outlook
- Leadership
- Microsoft Office
- Order Supplies
- Profit and Loss Accountability
- Verbal and Written Communication
- ADP Workforce Now
Timeline
General Manager
Robbins Brothers
04.2021 - Current
Sales Manager
Robbins Brothers
09.2011 - 04.2021
General Manager
Jared Galleria Of Jewelry
08.2010 - 09.2011
Floor Manager
Robbins Brothers
07.2008 - 08.2010
General Manager
Robbins Brothers
06.2007 - 07.2008
Sales Manager
Robbins Brothers
10.2003 - 06.2007
Floor Manager
Robbins Brothers
06.1999 - 10.2003
Associate Of Business Administration -
Palomar College
Escondido High School
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