Eric Young
Atlanta,GA
Summary
Highly communicative professional with more than Number years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Concierge / Customer Service
The Luxe Condominiums, Condominium Complex
03.2020 - Current
- Act as the primary point of contact between guests and company
- Responsible for duties across a broad spectrum of guest services including dry cleaning delivery
- Monitor parking areas for parking violations and verify resident keys are secure
Concierge / Customer Service
The Brookwood, Condominium Complex
11.2018 - 03.2019
- Took incoming calls, answered questions and handled special requests
- Greeted residents and ensured questions and concerns were addressed
- Received laundry, delivered packages and provided assistance with elevator
- Worked independently and as a team member within specific time restraints
Front Desk Clerk / Customer Service
Holiday Inn Express Camp Creek Parkway | Hotel
07.2017 - 11.2018
- Greeted, registered and assigned rooms to guests
- Attentively and promptly responded to member needs
- Coordinated food and laundry deliveries and scheduled airport shuttle transportation
Front Desk / Night Auditor
Embassy Suites | Hotel
10.2015 - 05.2017
- Served as initial point of contact, scheduled reservations and checked guests in and out
- Issued room keys, printed out reports and processed financial transactions
- Responded to guest requests and questions in a professional and courteous manner
Front Desk / Night Auditor
Hampton Inn | Hotel
02.2014 - 11.2014
- Complied with proper procedures for check-in of guests
- Answered inquiries pertaining to hotel services
- Made and confirmed reservations
Night Auditor
Sleep Inn | Hotel
11.2013 - 11.2014
- Audited the daily guest ledger and was held accountable for all end-of-day hotel accounting duties
- Handled the duties of the front desk agent including greeting, registering and assigning rooms to guests
- Ensured the accuracy of financial information that came through the hotel
- Posted the daily room rate and room tax to each guest at the close of business
Education
Associate of Science Degree - Health Sciences – Medical
Ultimate Medical Academy
2019
Skills
- Microsoft Office / MS Excel MS Word MS PowerPoint 10-key keypad Typing Speed: 54 WPM
- KEY QUALIFICATIONS
- Medical Transcription
- Office Accounting
- Anatomy & Physiology
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Basic Coding Skills for ICD / CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- CMS1500 Claim Form Billing Cycle
- Claims Appeal Process
- Medical Laws & Ethics
- Medical Records Management
- Release of Information
- HIPAA Compliance
- Meaningful Use
- ICD-9
- ICD-10
- Office Streamlining
- Hospitality Management
- Guest Experiences
- Team Supervision
- Community Relations
- Front Desk Operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
Affiliations
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.
High Academic Honors Recognition / Honor Roll
Regarded as a natural people person with strong interpersonal communication skills
Effective problem solver, able to assess situation and identify solutions
Work as part of a team and maintain a professional and positive environment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Concierge / Customer Service
The Luxe Condominiums, Condominium Complex
03.2020 - Current
Concierge / Customer Service
The Brookwood, Condominium Complex
11.2018 - 03.2019
Front Desk Clerk / Customer Service
Holiday Inn Express Camp Creek Parkway | Hotel
07.2017 - 11.2018
Front Desk / Night Auditor
Embassy Suites | Hotel
10.2015 - 05.2017
Front Desk / Night Auditor
Hampton Inn | Hotel
02.2014 - 11.2014
Night Auditor
Sleep Inn | Hotel
11.2013 - 11.2014
Associate of Science Degree - Health Sciences – Medical
Ultimate Medical Academy
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