ERIC YOUNG
Waco,TX
Summary
Motivated and hands-on professional seeking an HVAC Apprenticeship. Experienced in customer service, mechanical troubleshooting, and working in fast-paced, physically demanding environments. Known for adaptability, clear communication, and a strong work ethic. Ready to build a long-term career in the skilled trades.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Customer Care Representative (Sales Focus)
Late Model Restoration
Waco , TX
01.2023 - Current
- Handle inbound calls assisting customers with car part purchases and technical questions.
- Provide tailored advice and product recommendations based on customer needs.
- Resolve complex inquiries, demonstrating product knowledge and excellent communication.
Quality Assurance Associate
Late Model Restoration
01.2021 - 01.2022
- Investigated issues with incorrect or damaged shipments and implemented process improvements.
- Collaborated with internal teams to resolve quality issues efficiently.
Warehouse Associate
Late Model Restoration
01.2019 - 01.2021
- Pulled and packaged orders with precision and speed.
- Awarded “Fastest and Most Accurate Picker.”
- Managed inventory and restocking of shelves.
Landscaping & Outdoor Work
B&C Lawn Care
01.2016 - 01.2018
- Operated landscaping tools and performed manual labor outdoors in varying conditions.
Assistant Site Manager & Detailer
OnSite Dealer Solutions
01.2018
- Supervised vehicle detailing team and handled documentation and dealership coordination.
Deckhand & Snorkel Guide
Various Tour Operators
Saint Thomas, Virgin Islands
01.2022 - 01.2023
- Led marine tours, maintained safety standards, and assisted with vessel operation and maintenance.
- Provided excellent guest service and technical briefings on gear use.
To-Go Server & Beach Attendant
Tap & Still / Bolongo Bay Beach Resort
01.2023
- Processed takeout orders, assisted with guest activities, and provided attentive customer service.
Education
High School Diploma -
Bosqueville Secondary School
Waco, TX05.2017
Skills
- Customer Service & Sales
- Mechanical Aptitude & Tools
- Safety-Conscious & CPR Certified
- Communication & Teamwork
- Problem Solving
- Microsoft Office & Typing (55 WPM)
- Forklift Operation OSHA Certified
- MIG & Stick Welding (Basic)
Certification
CPR/First Aid Certified (Valid through 2027)
Timeline
Customer Care Representative (Sales Focus)
Late Model Restoration
01.2023 - Current
To-Go Server & Beach Attendant
Tap & Still / Bolongo Bay Beach Resort
01.2023
Deckhand & Snorkel Guide
Various Tour Operators
01.2022 - 01.2023
Quality Assurance Associate
Late Model Restoration
01.2021 - 01.2022
Warehouse Associate
Late Model Restoration
01.2019 - 01.2021
Assistant Site Manager & Detailer
OnSite Dealer Solutions
01.2018
Landscaping & Outdoor Work
B&C Lawn Care
01.2016 - 01.2018
High School Diploma -
Bosqueville Secondary School
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