Eric ZHAO
Alhambra,CA
Summary
Knowledgeable Dispatcher with 8 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Skilled Dive Master brings top-notch teaching and mentoring abilities combined with focus on motivating strong student performance. Consistent in teaching, disciplining and assigning grades. Compassionate with students and passionate about imparting love of subject to every class.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bubble Tea Shop Assistant
Bubble Tea Shop
Banglao , BoHol
2023.09 - 2023.10
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Operated the cash register to process customer purchases accurately and efficiently.
- Greeted customers and provided assistance with product selection.
- Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
- Resolved customer complaints in a professional manner.
- Maintained accurate inventory levels through regular stock checks.
- Provided information about products and services to customers.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Tracked daily sales figures using point-of-sale software applications.
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
Dive Master
Dive shop
Banglao , BOHOL
2023.06 - 2023.10
- Assisted with diver training and certifications by providing in-water instruction and guidance.
- Coordinated dive site logistics, including equipment setup and maintenance.
- Conducted safety briefings to ensure divers followed proper protocols while underwater.
- Monitored diver behavior to prevent accidents or violations of regulations.
- Led dives at various depths according to the level of experience of participants.
- Ensured that all gear was properly fitted and functioning correctly before each dive.
- Maintained detailed records of dive logs, equipment rental agreements, and emergency contact information for all divers.
- Provided first aid assistance as needed during emergencies or medical situations underwater.
- Instructed new divers on basic diving techniques such as buoyancy control, finning technique, mask clearing.
- Communicated with boat captains regarding weather conditions and other factors that may affect a safe dive experience.
Aircraft Cleaner
Airline
Guangzhou , Guangdong
2018.01 - 2023.03
- Performed interior and exterior cleaning of aircrafts, including windows, walls, carpets, seats and lavatories.
- Maintained safety regulations for the protection of passengers and crew members during the cleaning process.
- Inspected aircraft interiors to ensure compliance with established cleanliness standards.
- Vacuumed carpets and upholstery in cabins and galleys.
- Cleaned galley areas such as ovens, microwaves, stoves, beverage makers and other equipment used by flight crews.
- Polished metal surfaces on the outside of planes to maintain a high level of shine.
- Dusted all interior parts such as bulkheads, sidewalls, ceiling panels, tray tables.
- Used specialized cleaners to remove dirt buildup on windows and plastic surfaces inside the plane's cabin area.
- Checked seatbelts for any damage or fraying before each flight to ensure passenger safety.
- Assisted aircraft maintenance personnel with light repairs when necessary including replacing overhead bins or loose carpeting .
- Cleaned airplane exteriors including wings, tail sections and fuselage using water hoses or pressure washers .
Aviation Safety Inspector
Airline
Guangzhou , Guangzhou
2013.01 - 2017.12
- Reviewed incident reports and investigations to determine the cause of accidents or incidents in aviation operations.
- Advised aircraft operators on proper maintenance and operational procedures to reduce risk of accidents.
- Conducted flight tests to evaluate aircraft performance and verify airworthiness before certification.
- Monitored pilot training programs for accuracy and adherence to regulatory guidelines.
- Analyzed technical documents such as maintenance logs, flight plans, navigational charts, and airworthiness directives.
- Investigated complaints from pilots or passengers related to safety issues concerning aircraft operation.
- Provided guidance on the development of emergency response plans for airports in case of an accident or incident.
- Identified non-compliance issues with existing safety standards or regulations during inspections.
Flight Dispatcher
Airline
Guangzhou , Guangdong
2004.08 - 2012.12
- Coordinated flight plans with pilots, air traffic control and other ground personnel to ensure safe and efficient flights.
- Monitored aircraft performance, weather conditions, navigation systems and communication equipment to ensure compliance with applicable regulations.
- Conducted pre-flight briefings for crew members on weather forecasts, route information and any special circumstances.
- Provided pilots with current information regarding enroute altitude restrictions, airspace changes or other pertinent data.
- Analyzed flight plans in order to determine the most cost effective routes while ensuring safety of passengers and cargo.
- Prepared daily reports summarizing aircraft movements, fuel usage and maintenance issues as required by the Federal Aviation Administration.
- Participated in emergency response drills to ensure readiness in case of an actual emergency situation.
- Provided customer service support by assisting passengers with questions related to their itinerary or delays encountered due to unforeseen circumstances.
Education
Bachelor of Science - Air Traffic Control
CCAFC
SICHUAN07.2004
Skills
- Safety Management
- Emergency Response
- Relationship Building
- risk Management
- Incident Investigation
- Dispatch Coordination
- Schedule Management
- Public Speaking
- Differentiated Instruction
- Interactive Teaching and Learning
- POS Systems
- Cross and Upselling
- Equipment Preparation
- Records Management
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Certification
- Dispatcher Certificate FAA
- Dispatcher Certificate CAAC
- Dive Master PADI
Timeline
Bubble Tea Shop Assistant
Bubble Tea Shop
2023.09 - 2023.10
Dive Master
Dive shop
2023.06 - 2023.10
Aircraft Cleaner
Airline
2018.01 - 2023.03
Aviation Safety Inspector
Airline
2013.01 - 2017.12
Flight Dispatcher
Airline
2004.08 - 2012.12
Bachelor of Science - Air Traffic Control
CCAFC
- Dispatcher Certificate FAA
- Dispatcher Certificate CAAC
- Dive Master PADI
Similar Profiles
Felicia SheltonFelicia Shelton
Barista at BonAppetea Bubble Tea ShopBarista at BonAppetea Bubble Tea Shop
Yujing ZhouYujing Zhou
Solo Employee at Bubble Tea ShopSolo Employee at Bubble Tea Shop
Nancy GoyalNancy Goyal
Administrative Assistant at Coco (Bubble Tea Shop)Administrative Assistant at Coco (Bubble Tea Shop)