Eric Zheng
Queens,NY
Summary
Detail-oriented team player with strong organizational skills and creative outlooks. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Waiter
Akira Moorestown
07.2020 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Event Organizer
Pratt Institute Clubs
08.2022 - 05.2024
- Increased event attendance by strategically marketing and promoting events through various channels.
- Streamlined event registration process for improved attendee experience and reduced wait times.
- Successfully managed a team of volunteers to provide exceptional support during events, fostering a positive work environment and efficient task completion.
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
Server
Bushniwa Sushi Restaurant
05.2022 - 08.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Receptionist
Akira Voorhees
01.2018 - 08.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Tutor
Cum Laude, Cherry Hill Highschool
09.2016 - 05.2018
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Education
Bachelor of Arts - Digital Arts
Pratt Institute
Brooklyn, NY05.2025
Skills
- Order Management
- Guest Relations Management
- Item Promotion
- Illustration
- Compositing
- Photoshop
- Adaptability
- Problem-solving
- Attention to detail
- Customer service
- Video Editing
- Animation
Timeline
Event Organizer
Pratt Institute Clubs
08.2022 - 05.2024
Server
Bushniwa Sushi Restaurant
05.2022 - 08.2022
Waiter
Akira Moorestown
07.2020 - Current
Receptionist
Akira Voorhees
01.2018 - 08.2020
Tutor
Cum Laude, Cherry Hill Highschool
09.2016 - 05.2018
Bachelor of Arts - Digital Arts
Pratt Institute
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