Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Eric Zheng

Bridgeport,CT

Summary

Highly adaptable team leader with an excellent background in quick and effective performance. Extremely efficient and proficient in problem-solving. Experienced in performing quality inspections and machinery operations. Dedicated team player with extensive experience collaborating with clients, promptly identifying issues, and recommending fast and reasonable solutions to hit business goals. Strong communicator focused on delivering outstanding customer care. Having been in both customer service and business management industries. Working in well-established, fast-paced, and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Associates

Amazon.Inc
10.2022 - Current
  • Collaborated with team members to achieve daily targets and complete tasks efficiently. Successfully completing volumes of 90,000 packages a day with team members.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including stowing, inducting, unloading, problem-solving, etc..
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Worked safely around moving machinery.

Associates

Express Employment Professionals
09.2023 - 04.2024
  • Loaded, unloaded, and moved material to and from storage and production areas within 30 minutes daily.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.

Shift Manager

McDonald's
09.2021 - 09.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions. Including up to 2 or more tasks at a time.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Education

Associate of Science - Criminal Justice

SUNY Suffolk Community College
Selden, NY
09.2024

High School Diploma -

Somers High School
Somers, CT
06.2021

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Decision-Making
  • Flexible Schedule
  • Work Planning and Prioritization
  • Complex Problem-Solving

Accomplishments

  • Supervised team of 10+ staff members.
  • Achieved daily business target through effectively helping with various tasks among team members.
  • Used Microsoft Excel and other forms of application to communicate and utilize spreadsheets to better achieve business goals.
  • Documented and resolved safety issues which led to a decrease in working in a dangerous environment.

Certification

  • Food Safety Training - 2021
  • Warehouse Safety Training - 2022
  • Warehouse Dock and Yard Training - 2023

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Spanish
Elementary

Timeline

Associates

Express Employment Professionals
09.2023 - 04.2024

Associates

Amazon.Inc
10.2022 - Current

Shift Manager

McDonald's
09.2021 - 09.2022

Associate of Science - Criminal Justice

SUNY Suffolk Community College

High School Diploma -

Somers High School
Eric Zheng