Eric Zhou
Torrance,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Epson America where I developed content strategies boosting organic search traffic. Skilled in guest relations and quality assurance, I excel in fast-paced environments, ensuring regulatory compliance and operational efficiency. My strong interpersonal communication and proactive approach significantly contribute to team success and service excellence.
Overview
3
3
years of professional experience
Work History
Busser
Radici
06.2024 - 08.2024
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Lifeguard
03.2021 - 03.2024
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
Online Marketing Intern
Epson America
06.2023 - 08.2023
- Assisted in creating written, video, and image content for marketing channels.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Developed and deployed content marketing strategies to improve organic search traffic.
Volunteer
UCLA Neuroscience
07.2022 - 08.2022
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
Education
High School Diploma -
Bishop Montgomery High School
Torrance, CA05.2024
Bachelor of Science - Finance
Purdue University
West Lafayette, IN05.2028
Skills
- Guest Relations
- Quality Assurance
- Regulatory Compliance
- Table Bussing
Timeline
Busser
Radici
06.2024 - 08.2024
Online Marketing Intern
Epson America
06.2023 - 08.2023
Volunteer
UCLA Neuroscience
07.2022 - 08.2022
Lifeguard
03.2021 - 03.2024
High School Diploma -
Bishop Montgomery High School
Bachelor of Science - Finance
Purdue University
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