Eric Zimmerman
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Fraud Specialist II
Chase Bank JP Morgan
08.2018 - Current
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Strengthened communication channels between departments, ensuring a coordinated approach towards combating fraud within the organization.
- Evaluated customer data to identify and prevent fraudulent activities.
- Worked with third-party vendors to access and analyze data and systems.
- Started in FPO reviewing accounts for fraudulent activity and reaching out to card members to review activity with them, If it was fraud, I would close out the account and issue them a new card.
- Was promoted to credit abuse, reviewed accounts for credit abuse if needed; would contact card member if more information was needed.
- Took inbound calls from card members, reviewed accounts while on the phone with them.
- Consumer Protection Group- reviewed accounts for fraudulent activity including identity theft and scams. Contacted card member if needed.
Pest Control Technician
Terminex
05.2016 - 08.2018
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Enhanced team efficiency by collaborating with colleagues to develop new strategies for tackling challenging pest situations.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Fostered excellent service leading to positive online reviews.
Carpet Cleaning Technician
Stanley Steemer International
07.2011 - 05.2016
- Demonstrated versatility by adapting techniques according to each unique situation encountered during assignments, ensuring effective solutions for diverse carpet conditions.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Inspected cleaning sites to provide cost estimates to customers.
- Trained in how to do commercial air duct cleaning and water removal from basements using various equipment like dehumidifiers.
- Stayed current with industry advancements in air duct technologies, incorporating new techniques into daily work practices to better serve clients.
- Improved air quality in residential and commercial properties by thoroughly cleaning air ducts and HVAC systems.
Education
High School Diploma -
Elgin High School
Elgin, IL05.1997
Skills
- Telephone and email etiquette
- Irregularity reporting
- Trained in Lexis Nexis, Innovis
- Fraud prevention
- Call Management
- Transaction review
- Transaction monitoring
Accomplishments
Multiple awards for having no errors on my worked and reviewed accounts four times.
Timeline
Fraud Specialist II
Chase Bank JP Morgan
08.2018 - Current
Pest Control Technician
Terminex
05.2016 - 08.2018
Carpet Cleaning Technician
Stanley Steemer International
07.2011 - 05.2016
High School Diploma -
Elgin High School
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