Erica Chavez

Medical Records Department:

• Process medical records / billing requests from outside providers according to facility, state, and federal law.
• Responds to client's inquiries to provide information and details of medical records.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Assist in maintaining HIPAA compliance through proper handling of sensitive information.
• Verify account balances for each provider and organized file with medical records and bills printed to move forward to case manager / attorney.
• Help the medical records department by following up on medical records / billing requests with providers / 3rd party companies.

Legal Assistant:

• Send out demands to insurance companies.
• Send out subrogation letters to health insurance companies.
• Check for police reports.
• Check policy limits.
• Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.

• Confirmed appointments, communicated with patients.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Presented treatment prices to patients.
• Completed patient referrals to other medical specialists.
• Managed multi-line phone system and pleasantly greeted patients.
• Kept waiting room neat and organized by stacking magazines, removing trash.
• Checked patient insurance and health history to keep information current.