Erica Abbott
Crum Lynne,PA
Summary
Dedicated Surgical Coordinator with over 20 years of expertise in the medical field, demonstrating a comprehensive understanding of medical standards, compliance requirements, and operational procedures. A practiced problem-solver recognized for a friendly and caring demeanor, complemented by exceptional communication skills that foster collaboration with healthcare teams to enhance patient well-being. Proficient in patient care, clinical support, and meticulous medical documentation, ensuring adherence to standard procedures and protocols. Committed to delivering high-quality care in fast-paced environments while maintaining a focus on patient-centered outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Student Nurse Extern
Christiana Care Health System
06.2025 - Current
- Worked alongside experienced nursing professionals to learn new procedures.
- Proactively sought out opportunities to learn from experienced nurses and other healthcare professionals, growing in clinical knowledge and aptitude.
- Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
- Shadowed experienced nurses as they provided direct patient care, learning essential techniques for effective bedside manner and communication.
- Assisted patients with mobility needs by helping them move around the hospital or perform range-of-motion exercises as needed.
- Maintained strict adherence to infection control procedures, ensuring the safety of both patients and staff members alike.
- Enhanced patient care by assisting with daily living tasks and providing emotional support to patients.
- Developed strong time-management skills by balancing multiple responsibilities during fast-paced hospital shifts.
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
- Maintained comfort and safety of each patient through careful monitoring and knowledge application.
- Performed regular rounds to check on well-being of patients.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
Surgical Coordinator
Providence Ear, Nose & Throat
08.2023 - 05.2025
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
Surgical Coordinator
Rothman Orthopaedics
01.2022 - 08.2023
- Book surgeries according to physician volume and maintain prompt turnaround times.
- Distribute treatment and procedural information to patients.
- Coordinate work processes and route paperwork to appropriate physicians and staff members.
- Check patient insurance and collect pre-authorizations from providers.
- Schedule follow-up appointments as designated by physician.
- Communicate with patients with compassion while keeping medical information private.
- Adhere to HIPAA requirements to safeguard patient confidentiality.
- Route laboratory or diagnostic results to appropriate staff.
- Answer telephones and direct calls to appropriate medical or adminstrative staff.
- Transmit medical records and other correspondence by mail, e-mail, or fax.
- Arrange hospital admissions for patients as required.
- Schedule and confirm patient appointments and consultations.
- Greet patients, determine purpose of visit and direct to appropriate staff.
Surgical Coordinator/Medical Assistant
Premier Orthopaedics
05.2021 - 01.2022
- Escorted patients to examination rooms and prepared for physician exams.
- Escorted patients to examination rooms and documented medical histories.
- Monitored patient stability by checking vital signs and weight.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Charted all patient services in records with high accuracy.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Handled general office duties to support administrative staff during peak hours.
- Explained treatment procedures and physicians' instructions.
- Processed orders for medical supplies and lab equipment.
- Prepared treatment rooms for patient examinations.
- Contacted medical facilities to schedule patients for admission.
- Positioned patients properly during examination or treatment for comfort and safety.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Surgical Coordinator/Medical Assistant
Midlantic Urology
06.2008 - 05.2021
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Scheduled follow-up appointments as designated by physician.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Located scheduling barriers and implemented appropriate solutions.
- Distributed treatment and procedural information to patients.
- Managed patient check-in and check-out procedures and processed payments.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Worked with operating facilities to schedule procedures on behalf of [8] [Oncology/Urology] surgeons.
- Checked patient insurance and collected pre-authorizations from providers.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Compiled and coded patient information or data in appropriate computer system.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Routed laboratory or diagnostic results to appropriate staff.
- Interviewed patients to complete case histories and intake forms.
- Ordered and maintained supply inventory for medical office.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
Education
Nursing
Delaware County Community College
Media, PAMedical Assistant/Phlebotomy
CHI Institute
07.2005
High School Diploma -
Ridley High School
Folsom, PA06.2001
Nursing
Immaculata University
Immaculata, PA05-2027
Skills
- Critical Thinking
- Detail-Oriented
- Epic Systems
- Verbal and Written Communication
- Problem-Solving
- Organization and Time Management
- Customer Service
- Adaptable and Flexible
- Collaboration and Teamwork
- CPT Coding
- Relationship Building
- Calendar and Appointment Management
- Clinical judgment
- Patient records
- Vital signs
- Compassionate care
- Patient evaluation
Accomplishments
National Society of Leadership and Success
Certification
BLS certification
Timeline
Student Nurse Extern
Christiana Care Health System
06.2025 - Current
Surgical Coordinator
Providence Ear, Nose & Throat
08.2023 - 05.2025
Surgical Coordinator
Rothman Orthopaedics
01.2022 - 08.2023
Surgical Coordinator/Medical Assistant
Premier Orthopaedics
05.2021 - 01.2022
Surgical Coordinator/Medical Assistant
Midlantic Urology
06.2008 - 05.2021
Medical Assistant/Phlebotomy
CHI Institute
High School Diploma -
Ridley High School
Nursing
Delaware County Community College
Nursing
Immaculata University
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