Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Erica Adams

Bensalem,PA

Summary

Detail-focused retail professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays, managing inventory for optimum product placement/sales and teamwork.

Overview

28
28
years of professional experience

Work History

Retail Merchandiser

Mattel
03.2020 - Current
  • Develop and maintain positive cooperative relationships with staff and members of management at merchandising locations
  • Maintain the overall visual & merchandising standards of the store consistent with the organization's vision of the brand
  • Execute plan-o-grams.
  • Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Developed relationships with key store personnel to support proper product placement and visibility.

Retail Merchandiser

Excell Brands
02.2020 - Current
  • Enhanced store sales through effective product placement and targeted promotions.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.

Store Manager

FYE
10.2016 - 01.2020
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Store Manager

MovieStop
06.2008 - 07.2016
  • In charge of day to day operations
  • Recruited, trained, motivated and supported team members
  • Communicated with customers, support center staff, other store managers and vendors to coordinate marketing and sales in accordance to company goals
  • Traveled to other stores to help remodel, relocate and train
  • Moderated a social media page to foster positive relations with customers
  • Handled LP
  • Completed Inventory counts weekly.

District Manager

Movie Gallery
01.2004 - 06.2008
  • Develop & Motivate store managers...Analyze financial reports to increase revenue & catch trend problems before they really start...Handle LP & HR issues...Audit stores on regular basis...Provide store managers with support and verify that day to day operations are completed in a timely fashion

Booking Agent/Promotions

The Loft
10.2005 - 10.2006
  • I contacted bands across the country to book shows for the venue
  • I reviewed press kits from the bands and organized all show dates and line-ups
  • I also coordinated promotions through contacts on social media.

Store Manager

Movie Gallery
05.1999 - 01.2004
  • Handle the day to day operations of the store...interview, hire & train new team members on all daily procedures & retail metrics...Handled all local store marketing planning and execution and analyze financial reports..

Assistant Store Manager

Blowout Video
04.1996 - 05.1999
  • At Blowout Video, cash handling & merchandising
  • Helped train new team members
  • Movie Gallery bought Blowout in May of '99'
  • Helped in the changing over to Movie Gallery by setting up new computer systems & remerchandising the store.

Education

Bachelor's Degree - Music

University of Tennessee at Martin
Martin, Tennessee
08.2003

Skills

  • Attention to Detail
  • Visual Merchandising
  • Data Analysis
  • Problem Solving

Affiliations

  • Sigma Alpha Iota
  • Alpha Psi Omega

References

  • James Coburn, District Manager, MovieStop, 251-459-3819, Professional
  • Jason Fraizer, MovieStop, 678-908-6924, Professional

Timeline

Retail Merchandiser

Mattel
03.2020 - Current

Retail Merchandiser

Excell Brands
02.2020 - Current

Store Manager

FYE
10.2016 - 01.2020

Store Manager

MovieStop
06.2008 - 07.2016

Booking Agent/Promotions

The Loft
10.2005 - 10.2006

District Manager

Movie Gallery
01.2004 - 06.2008

Store Manager

Movie Gallery
05.1999 - 01.2004

Assistant Store Manager

Blowout Video
04.1996 - 05.1999

Bachelor's Degree - Music

University of Tennessee at Martin

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Erica Adams