Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erica Adiguzel

Gastonia,NC

Summary

Detail-oriented staffing professional with strong understanding of recruiting and staffing solutions. Experienced with finding qualified candidates, coordinating interviews and onboarding new hires have gained valuable experience in managing staffing needs and ensuring the right candidates are placed in the right roles. However, I have come to the realization that the lack of growth opportunities at my current company are hindering my professional development. I am seeking a company where I can trust and grow, and This is a crucial factor for me as I believe that a healthy work-life balance is essential for long-term success and job satisfaction. Furthermore, I am drawn to the larger scale and potential for growth that other offer. While my current company has been a great learning experience, I am eager to take on more challenging and impactful projects. I believe that my bilingual skills, coupled with my experience as a staffing coordinator, will enable me to contribute significantly to the future success in serving a diverse client base. I am confident that my strong organizational skills, attention to detail, and ability to effectively communicate in both English and Spanish currently learning Turkish will make me a valuable asset to your team. I am highly motivated to excel in the staffing industry and am committed to providing exceptional service to both clients and candidates. Thank you for considering my application. I am excited about the opportunity to contribute to your company for future growth and success as a Bilingual Staffing Coordinator. I would welcome the chance to further discuss how my skills and experience align with your company's needs. Please find my attached resume for your review. I look forward to the possibility of joining your team.

Overview

8
8
years of professional experience

Work History

Bilingual Staffing Coordinator

Trinity Hands Staffing Agency
08.2023 - Current
  • Enhanced candidate placement by streamlining recruitment processes and utilizing effective communication strategies.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
  • Developed strong relationships with clients, leading to repeat business and long-term partnerships.
  • Collaborated with hiring managers to understand specific position requirements and develop tailored recruitment strategies.
  • Improved candidate experience by providing timely feedback and maintaining open lines of communication throughout the interview process.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.

Patient Service Specialist II

CaroMont Health
03.2021 - 07.2023
  • Coordinated with doctors' offices on referrals for specialist visits or diagnostic testing.
  • Responded to emails sent by patients regarding their care plans and medications prescribed by doctors.
  • Scheduled patient appointments and managed appointment calendars for physicians.
  • Processed payments from patients for co-payments, deductibles, and other fees related to their healthcare services.
  • Prepared reports summarizing patient interactions and departmental performance metrics.
  • Ensured that all HIPAA regulations were met when handling confidential patient information.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Reviewed documents for accuracy prior to submitting them for processing.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Answered patient questions and fielded complaints to resolve issues.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Resolved customer complaints by escalating calls to proper department.
  • Reviewed patient charts prior to appointment arrival to ensure accuracy of information entered into system.
  • Facilitated communication between medical staff members regarding patient care plans.
  • Responded to inquiries from patients regarding their accounts or billing issues.
  • Managed front desk operations including greeting visitors and patients upon arrival.
  • Provided customer service to patients and families in a medical setting.
  • Answered incoming calls and provided assistance to callers as needed.

Hotel Front Desk Supervisor

Courtyard by Marriott
03.2016 - 01.2021
  • Monitored guest feedback and resolved any issues or complaints in a timely manner.
  • Managed payroll records for all employees in the department.
  • Prepared detailed reports on monthly financial results from various departments within the hotel.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Explained policies and procedures to visitors.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Completed basic bookkeeping and document filing.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Greeted customers warmly and made them feel welcome.

Education

High School Diploma -

Hunter Huss High School
Gastonia, NC
06.2013

Skills

  • Medical Billing
  • Data Entry
  • Word Processing
  • Email and Telephone Etiquette
  • Attention to Detail
  • Inbound and Outbound Calling
  • Call Management
  • Office Administration
  • Fluent in Spanish Beginner in Turkish
  • Schedule Management
  • Recruitment
  • Employee Onboarding
  • New Hire Onboarding
  • Incident Management
  • Problem-solving abilities
  • Interpersonal skills
  • Attention to detail
  • Time management
  • Employee relations
  • Employee Hiring
  • Payment Collection
  • Customer Service
  • HIPAA Compliance
  • Telephone Etiquette
  • Good Communication Skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Turkish
Limited Working

Timeline

Bilingual Staffing Coordinator

Trinity Hands Staffing Agency
08.2023 - Current

Patient Service Specialist II

CaroMont Health
03.2021 - 07.2023

Hotel Front Desk Supervisor

Courtyard by Marriott
03.2016 - 01.2021

High School Diploma -

Hunter Huss High School
Erica Adiguzel