Erica Albrecht
Round Rock
Summary
Versatile and dynamic professional with a proven track record in team leadership and customer satisfaction, honed at Hot Topic and other roles. Excelled in conflict resolution and multitasking, significantly enhancing operational efficiency and client relations. Skilled in adaptability, ensuring seamless service delivery and fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Cleaner
STR Management
02.2024 - Current
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Kennel Technician
A Crate Escape
10.2022 - 01.2024
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Educated visitors and staff on proper animal care and handling.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Assistant Manager
Hot Topic
05.2021 - 09.2021
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
Associates - Funeral Service
Dallas Institute of Funeral Service
Dallas, TX09-2025
Skills
- Customer service and satisfaction
- Conflict resolution
- Adaptability and flexibility
- Time management
- Multitasking and organization
- Team leadership
- Orientation and training
- Money handling
- Dependable and responsible
Timeline
Cleaner
STR Management
02.2024 - Current
Kennel Technician
A Crate Escape
10.2022 - 01.2024
Assistant Manager
Hot Topic
05.2021 - 09.2021
Associates - Funeral Service
Dallas Institute of Funeral Service
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