Summary
Overview
Work History
Education
Skills
Timeline
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Erica Alcala

6607 S St Louis Chicago,IL

Summary

Caring Intake Specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring two years' experience to a rewarding to new position.

Overview

16
16
years of professional experience

Work History

Intake Coordinator

Interim Home Health
Alsip, IL
08.2021 - 02.2024
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
  • Maintained accurate records of client intakes in electronic database system.
  • Adhered to confidentiality guidelines when handling sensitive information about clients.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Compiled physical and digital documents, charts and reports.
  • Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
  • Communicated effectively with supervisors regarding current caseloads and resource availability.
  • Entered referrals. Entered ICD 10 codes and verified the accuracy of the codes and the referrals.
  • Verified insurance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Office Manager

Arrow Messenger Service
Chicago, IL
03.2015 - 02.2021
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Supervised staff members, organized schedules and delegated tasks.
  • Reviewed files and records to obtain information and respond to requests.

Inspector

Park Concessions Management
Chicago, IL
04.2008 - 04.2011
  • Inspected concession stands regularly to ensure cleanliness standards were met.
  • Monitored quality control standards for all products served in concessions areas.
  • Ensured compliance with all applicable health codes and regulations.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Developed and implemented concession stand food safety procedures.

Education

Some College (No Degree) - General Studies

Malcom X College
Chicago, IL

Skills

  • Charting and Clinical Documentation
  • Multi-Line Phone Operations
  • Multi-Line Phone Systems
  • Inventory Management
  • Insurance Verification
  • ICD 10 Coding

Timeline

Intake Coordinator

Interim Home Health
08.2021 - 02.2024

Office Manager

Arrow Messenger Service
03.2015 - 02.2021

Inspector

Park Concessions Management
04.2008 - 04.2011

Some College (No Degree) - General Studies

Malcom X College

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Erica Alcala