ERICA ALLEN
Dallas,TX
Summary
Self-directed Mental Health Counselor offering a year and a half of background providing individual and group counseling to adults with chronic and severe mental illness and substance abuse. Polished in administering thorough psychological assessments and designing and implementing effective treatment plans. Experienced in successfully managing caseload of ten or more individual clients while leading daily process groups, seeking safety and healthy relationships weekly support group. Well-versed in assisting with suicidal interventions and safety plans. Committed to helping facilitate positive changes in lives of others.
Overview
8
8
years of professional experience
Work History
Substance Abuse Counselor Intern
Nexus Recovery Center
Mesquite, TX
08.2020 - 12.2021
- Led supportive group discussions of 25 or more and education sessions with alcohol and substance abuse users.
- Supported and assessed ten or more clients weekly struggling with addiction or relationship issues and devised strategies based on client needs.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Developed individual treatment goals based on history and diagnosis.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Assistant Store Manager
Citi Trends
Dallas, TX
03.2008 - 11.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates of eight or more in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Assistant Store Manager
Off Price Shoes
Mesquite, TX
06.2004 - 11.2008
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates of ten or more in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Master of Science - Clinical Mental Health Counseling
University of North Texas At Dallas
Dallas, TX12.2021
Bachelor of Arts - Psychology
University of North Texas At Dallas
Dallas, TX05.2018
Associate of Science - Business Management
El Centro College
Dallas, TX08.2016
Skills
- Adept at treatment and discharge planning
- Biopsychosocial assessments
- Clinical interventions
- Case documentation
- Skilled in intake interviewing
- Mental health evaluations
- Strong public speaker
- Treatment planning
- Rehabilitative counseling
- Individual and group counseling
Timeline
Substance Abuse Counselor Intern
Nexus Recovery Center
08.2020 - 12.2021
Assistant Store Manager
Citi Trends
03.2008 - 11.2010
Assistant Store Manager
Off Price Shoes
06.2004 - 11.2008
Master of Science - Clinical Mental Health Counseling
University of North Texas At Dallas
Bachelor of Arts - Psychology
University of North Texas At Dallas
Associate of Science - Business Management
El Centro College