Erica Allen
Renton,WA
Summary
Proven record of leading healthcare administration in primary care, mental health, social services, and addiction treatment. 10 Plus years of providing high-quality patient care and excellent communication through streamlining and sustaining best practices. Adaptable and driven business partner for-profit and excellence through strategic leadership focusing on the big picture. Specific P&L management, including forecasting and planning for the clinic. Expert in time management, high emotional intelligence, and organization, and one who leads from the front. Partner, coach, and guide programs that assist people needing intervention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Admissions Manager
VALLEY CITIES RECOVERY PLACE SEATTLE
01.2023 - Current
- Ensuring timely processing and response to all service referral inquiries.
- Researching and resolving complex patient issues
- Daily audit of all admissions to the facility, checking for clinical and billing compliance.
- Supervising and effectively utilizing admissions department staff, assigning and reviewing work, and monitoring departmental workflow and productivity.
- Guiding staff to ensure the successful accomplishment of work objectives and foster staff development in addiction and mental health.
- Providing leadership in the development of recruitment events
- Building and maintaining working relationships with community referral sources.
Branch Manager
FAMILY RESOURCE HOME CARE
01.2021 - 01.2022
- Created and maintained a positive, customer-oriented environment, ensuring excellent patient care from registration to checkout. Ensured that all areas of the practice were well maintained and that the staff had the necessary tools to complete all tasks efficiently and cost-effectively.
- Handled and resolved patient issues in a professional and empathetic manner. Provided leadership for daily operations of practice, including hiring, employee orientation, supervision, setting performance expectations, proper counseling and documentation of personnel issues, and ongoing staff evaluations.
- Ensured that all staff met and maintained appropriate certification requirements based on the position held. Identified daily, weekly, and monthly priorities and aligned resources effectively. Acted as liaison with attorneys, accountants, and other outside professionals.
- Evaluated office production, revised procedures, or devised new forms to improve workflow efficiency. Ensured patients are billed correctly and on time and provided with proper documentation.
Facility Director
KENT TREATMENT SOLUTIONS
01.2019 - 01.2021
- Day-to-day responsibility for managing and operating this 18-clinician staff, providing all-inclusive individualized treatment to each patient using safe and effective medications and therapeutic interventions.
- Set direction, deploy resources, deliver performance evaluations, approve increases, and ensure license requirements were met.
- Developed and implemented clinic policies and procedures, including public affairs and community relations, required to achieve milestones for the business plan, striving for committed teamwork.
- Established initiatives across the organization to support safe and effective delivery of medication-assisted treatment and assure compliance with requirements, laws, and regulations of state and federal departments, including The Department of Health and Human Services, The Drug Enforcement Administration, and The State of Washington.
- Actively involved in creating the annual operating budget and strategic business plan. Dedicated oversight for all AP/AR, Medical Billing, Payroll, and financial activities.
Case Manager
KODIAK COMMUNITY HEALTH CENTER
01.2018 - 01.2019
- Developed a new medically assisted treatment program for substance use disorder treatment. Created all policies, procedures, and workflows, including defining key responsibilities of employees, documenting patient expectations, researching program criteria, designing promotional materials, and ensuring stress management tools for the team.
- Identified care needs of each patient and coordinated responses based on physician advice, insurance limitations, and procedural costs, all while practicing regular active listening skills.
- Monitored overall service delivery to clients to ensure continuity while consulting clinicians to devise and manage effective ongoing care plans for at-risk patients.
- Assumed responsibility for a high-risk caseload of severely mentally ill adults, many with substance abuse in need of intensive supervision in the community, and advocated for clients forming an intensive, supportive relationship ensuring access to all entitled services.
- Collected and reported data on patient encounters and inter-institutional problems, making recommendations for change, identifying roadblocks, and acting empathetically to solve challenges and progress toward treatment goals.
Victim Advocate
KODIAK WOMEN RESOURCES AND CRISIS CENTER
01.2015 - 01.2017
- Responded to crisis calls with empathy involving sexual assault and domestic violence, working with the victims, providing support, and advocating for full support and service.
- Worked with first responders, ensuring victims received respectful and appropriate services and that all information was professionally communicated.
- Acted as a liaison for victims of SA/DV with other tribal, state, and federal criminal justice agencies, always keeping victims updated on the status of the case and criminal proceedings, taking the lead with the attorney while navigating the legal system on behalf of the victim—prepared protection and restraining orders and additional paperwork, including victim assistance compensation.
- Networked with and made referrals to agencies offering comprehensive support services, including education, court accompaniment, basic needs assistance, and referrals for additional services.
Clinic Manager
KODIAK CARE CLINIC
01.2013 - 01.2015
- Leader of daily business and clinical activities for 8-10 team members, owning standards, policies, and procedures while developing and motivating the team.
- Leveraged patient feedback and performed continuous improvements to streamline the day-to-day business operations, improving patient satisfaction.
- Oversaw all financial transactions and manage the operating budget while controlling AP/AR and all claims, leading to the obtaining of maximum reimbursement from Medicare, Medicaid, and additional insurance providers.
Education
MBA - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY
NH05.2026
BACHELOR’S DEGREE - PSYCHOLOGY
SOUTHERN NEW HAMPSHIRE UNIVERSITY
NH01.2019
Skills
- MS-Office Excel, One Note, Outlook, PowerPoint, & Word
- G-Suite Calendar, Docs, Forms, Gmail, Google Drive, Hangouts, Sheets, Sites & Slides
- Microsoft-365 OneDrive, Teams, Trello & SharePoint
- EMR Athena, EPIC, Kareo, AxisCare, Credible
- Admissions processing, Patient advocacy, Staff supervision Compliance auditing, Performance evaluation, Budget management, Medical billing oversight, Crisis intervention, Training and development, Teamwork and collaboration, Managing operations and efficiency, Complex Problem-solving
- Strategic planning, Negotiation and conflict resolution
Certification
- Arizona State University-AZ 2024 Graduate-level certificate and advanced training in addiction and substance use disorder.
- Licensed Chemical Dependency Counselor State of Alaska
- Licensed Behavioral Health Counselor State of Alaska
- Advanced Training and Certification in:
- Advanced Sexual Assault Advocacy and Wellness
- Personality Disorders and Chemical Dependency
- Family Violence and Chemical Dependency
- Understanding Domestic Violence and Sexual Assault
- Bystander Intervention Facilitator
Timeline
Admissions Manager
VALLEY CITIES RECOVERY PLACE SEATTLE
01.2023 - Current
Branch Manager
FAMILY RESOURCE HOME CARE
01.2021 - 01.2022
Facility Director
KENT TREATMENT SOLUTIONS
01.2019 - 01.2021
Case Manager
KODIAK COMMUNITY HEALTH CENTER
01.2018 - 01.2019
Victim Advocate
KODIAK WOMEN RESOURCES AND CRISIS CENTER
01.2015 - 01.2017
Clinic Manager
KODIAK CARE CLINIC
01.2013 - 01.2015
BACHELOR’S DEGREE - PSYCHOLOGY
SOUTHERN NEW HAMPSHIRE UNIVERSITY
MBA - Business Administration
SOUTHERN NEW HAMPSHIRE UNIVERSITY