Erica Allmer-Brown
El Dorado Hills,California
Summary
Food Service Assistant Lead successful at multi-tasking and delivering prompt and friendly service to all customers. Talented at maintaining a positive attitude and great sense of humor during peak hours. Food Service Assistant Lead illustrating demonstrated success in assisting in food preparation . Thorough understanding of counter and the kitchen operations, including food and kitchen Safety and Sanitation, custom orders and customer experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food Service Assistant Team Leader
Raleys
El Dorado Hills
01.2020 - Current
- Organize and oversee food service training to educate employees on, relaying orders to cooks and upselling food and beverages.
- Monitor temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Interact with customers per day regarding inquiries and complaints, resulting in positive customer feedback.
- Communicate with vendors to order food and supplies.
- Supervise and train personnel in high-quality operations.
- Assist with daily operations by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and onboarding kitchen and dining crew on procedures, store cleanliness and new items or promos.
- Orchestrate positive customer experiences by overseeing of operations.
- Inspect preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set schedules for staff by planning and designating shifts .
- Maintain compliance with company policies and procedures for food safety, sanitation and quality.
Hot Wok Clerk
Raley's
El Dorado Hills, California
10.2003 - 01.2020
Deli Clerk
Raley's
El Dorado Hills, California
10.2003 - 01.2020
- Ensured that refrigerated and frozen items were properly stored at the correct temperatures to comply with food safety rules
- Provided exceptional customer service to all customers
- Listened to customer needs and suggested additional menu items as appropriate
- Prepared orders according to customer preferences
- Maintained proper signage and pricing information for displays, cases and counters
- Offered product samples to customers, generating additional sales through taste-testing
- Opened new inventory and rotated stock by dates to maintain freshness
- Kept work areas clean, neat and sanitized according to requirements
- Checked the refrigerated and frozen cases and restocked them when product levels were low
- Worked closely with the chef to provide tasty options for guests with food allergies or intolerance's
- Lifted and maneuvered boxes weighing up to 50 pounds
- Kept facility compliant with health codes, sanitation requirements and license regulations
- Prepared, cut, weighed and wrapped deli meats and cheese
- Operated and sanitized all equipment in a safe and proper manner
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Prepared special occasion trays
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Developed knowledge about products and sales items to answer shoppers' questions
- Adhered to safe work practices
- 19 years retail experience
- Developed and maintained positive working relationships with others
- Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness
- Ensured meats were properly cut in a timely manner
- Packaged and labeled products
- Responded to telephone inquiries regarding available products and services
Bakery Clerk
Raley's
El Dorado Hills, California
10.2003 - 01.2020
- Provided superior customer service to customer satisfaction
- Packaged and labeled products
- Handled customer complaints with poise and grace, immediately resolving issues by contacting the manager
- Assisted with customer inquiries, take-out orders
- Night Baked for 6 months
- Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness
- Offered product samples, answered questions and helped customers find items
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Kept cases and shelves clean and well stocked
- Maintained high standards of cleanliness and sanitation
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Kept kitchen areas clean and free of debris and water
- Lifted and maneuvered boxes weighing up to 50 pounds
- Arranged bakery displays to showcase goods in an attractive manner
Education
High School Diploma - undefined
Folsom High School
Folsom, CA2000
High School Diploma - undefined
Cosmetology School
Shingle Springs, CA2000
Skills
- Customer service
- Food preparation
- Food and kitchen safety
- Food handling safety
- Push for Department sales
- Menu item knowledge
- Health department standards
- Through knowledge of sanitation procedures
- Customer satisfaction
- Teamwork and collaboration
Certification
Food Handler
Timeline
Food Service Assistant Team Leader
Raleys
01.2020 - Current
Hot Wok Clerk
Raley's
10.2003 - 01.2020
Deli Clerk
Raley's
10.2003 - 01.2020
Bakery Clerk
Raley's
10.2003 - 01.2020
High School Diploma - undefined
Folsom High School
High School Diploma - undefined
Cosmetology School
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