Summary
Overview
Work History
Education
Skills
Timeline
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Erica Allmon

Willard,UT

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients in dynamic, fast-paced settings.

Friendly Receptionist with background in customer communication and skills. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Motivated receptionist offering valuable contributions in all facets of administrative activities derived from diverse, multiple-year background. Recognized for exemplary time management, organization, prioritization and work ethic.

Overview

10
10
years of professional experience

Work History

Crew, and Shift Manager

Mcdonalds
04.2023 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.

Business Owner/Operator

Wuturlooking4store
01.2014 - 02.2019
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Served as principal stakeholder over organization's complete operations.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Education

Culinary Arts Degree - Restaurant And Culinary Management

School Of Culinary Arts
Salt Lake City, UT
03.2022

Associate of Applied Business - Accounting And Business Management

South University
Savannah, GA
02.2013

Associate of Arts - Graphic Design

Bradford School
Pittsburgh, PA
05.2001

Skills

  • Data Entry
  • Call Management
  • Data Collection
  • Scheduling
  • Account Updating
  • Complaint Resolution
  • Spreadsheets
  • Microsoft Excel
  • Customer Relations
  • Conflict Resolution
  • POS Systems Expert
  • Quality Assurance Controls
  • Account Management
  • CRM Software
  • Microsoft Outlook
  • Microsoft Office Suite
  • Administrative Support
  • Filing
  • Customer Relationship Management (CRM)
  • Microsoft PowerPoint
  • Clerical Support
  • Project Coordination
  • File Management
  • Data Inputting
  • Organization Skills
  • Verbal and Written Communication
  • Microsoft Office Proficiency
  • Word Processing
  • Microsoft Office

Timeline

Crew, and Shift Manager

Mcdonalds
04.2023 - Current

Business Owner/Operator

Wuturlooking4store
01.2014 - 02.2019

Culinary Arts Degree - Restaurant And Culinary Management

School Of Culinary Arts

Associate of Applied Business - Accounting And Business Management

South University

Associate of Arts - Graphic Design

Bradford School

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Erica Allmon