Erica Alvarez
San Francisco,CA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused Receptionist with 8 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Receptionist
Atlas Health Center
2016.03 - Current
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted medical facilities to schedule patients for admission.
- Assisted back office patient processes to reduce office wait times.
- Handled general office duties to support administrative staff during peak hours.
- Explained treatment procedures and physicians' instructions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Supported administrative staff by processing payments.
- i room the patient for 4 chiropractors we see about 500 patient a week
Lead Teacher, Toddler Room
Facessf
San Francisco , CA
08.2013 - 03.2016
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Organized and supervised large and small group activities.
- Established positive relationships with students and families.
- Developed and implemented behavior management plans.
- Guided students to develop social, emotional and physical skills.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Incorporated music, art and literature into curriculum.
Translator
Optimal Care
2011.12 - 2012.10
- I went with patients to their dr.’s appointments that they had and translated for them.
Medical Assistant
San Francisco Pain Management and Physical Therapy
San Francisco , CA
2006.08 - 2011.01
- Check in/out patients, verify insurance liability, provides hot/cold therapy, answer phone, scheduling, translate, call in prescriptions, sort mail, reminds patients of future physical therapy appointments as well as appointments with specialist, provides good customer and health services, provides patients with necessary information and demonstrates as well as explains exercises routines given by therapists.
Medical Assistant (Externship)
International Chiropractic Center
San Francisco , CA
2006.05 - 2006.07
- Striation of instruments, x-rays, room set up, vital signs, entailing physical therapy, data entry, scheduled appointment, assisted therapist in translating.
Teacher
Florence Crittenton Service Day care center
San Francisco , CA
2001.03 - 2005.07
- Generated daily reports, customer service, planned kid activities, supervised kids in/out classroom, charged in field trips and followed up with parent.
Education
Medical Assistant Training Certificate -
Mission Language and Vocational School
High School Diploma -
International Studies Academy
Skills
.
- Greeting and Seating Clients
- Scheduling appointments
- Multitasking and prioritization
- Microsoft Excel, Word
- Bilingual Spanish/English
- Payment Collection
- Patient Flow Management
- Patient Scheduling
- Customer Service
- Adaptable
- Quick problem solver
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
Atlas Health Center
2016.03 - Current
Lead Teacher, Toddler Room
Facessf
08.2013 - 03.2016
Translator
Optimal Care
2011.12 - 2012.10
Medical Assistant
San Francisco Pain Management and Physical Therapy
2006.08 - 2011.01
Medical Assistant (Externship)
International Chiropractic Center
2006.05 - 2006.07
Teacher
Florence Crittenton Service Day care center
2001.03 - 2005.07
Medical Assistant Training Certificate -
Mission Language and Vocational School
High School Diploma -
International Studies Academy
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