ERICA AMADOR
Lubbock,Texas
Summary
Diligent individual, efficient, great at multi-tasking, bilingual, and have a very personable & honorable character. Highly motivated and committed employee with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Covenant Cardiology Associates
02.2023 - 02.2024
- Call back patients/load all patient rooms, perform vitals/ekg's, manage all outside stress test/cath orders from different physicians, manage cath schedule/preop instructions, manage medication refills/phone calls, manage all Doctor's orders such as Echos, Dopplers, Nuclear/Exercise Stress Tests, EBT's, heart monitors, etc.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Receptionist
Regence Health Network
01.2022 - 09.2022
- Check in all patients, verify insurance eligibility, check deductibles, scan all new patient paperwork, sort out all incoming mail, schedule/cancel appointments, and balance cash drawer at end of day.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Medical Assistant
Regence Health Network
06.2020 - 09.2022
- Assist the Doctor/Nurse Practitioner with small surgical procedures, translate for Spanish speaking patients, Call insurances and obtain prior authorizations, and set up patient appointments with specialty Doctors.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical assistant/Scribe
West Texas Family Medicine
05.2016 - 06.2020
- Take patient vitals, assist with procedures, handle messages/speak with insurances, manage refill requests/prior authorizations
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
- Accompanied physicians through day in fast-paced, stressful environments.
Receptionist
Cunningham Chiropractic & Therapy
09.2014 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associate of Science -
South Plains College
Levelland, TX12.2024
Skills
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Data Entry
- Electronic Medical Records
- CPR
- Immunization Administration
- Insurance Verification
- Maintaining confidentiality
- Verbal and written communication
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Multi-line telephone operation
- Typing Speed
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Covenant Cardiology Associates
02.2023 - 02.2024
Receptionist
Regence Health Network
01.2022 - 09.2022
Medical Assistant
Regence Health Network
06.2020 - 09.2022
Medical assistant/Scribe
West Texas Family Medicine
05.2016 - 06.2020
Receptionist
Cunningham Chiropractic & Therapy
09.2014 - 05.2016
Associate of Science -
South Plains College
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