Erica Anderson
Learning Focused Communications Consultant
Fayetteville,NC
Summary
Dynamic communications and operations professional with 8+ years of experience developing clear internal messaging, training materials, and process documentation aligned with organizational goals. Skilled at translating complex policies and operational updates into accessible communication for employees, leadership, and cross-functional teams, with a proven ability to improve information flow and support engagement during all periods of organizational change and growth.
Overview
9
9
years of professional experience
Work History
Financial Assistant
Brightside Benefits
Chandler, Arizona
03.2022 - Current
- Translate complex financial policies, eligibility guidelines, and operational procedures into clear written and verbal guidance for internal teams and stakeholders.
- Draft internal documentation, process updates, and reference materials to support policy changes and workflow improvements.
- Partner with leadership and cross-functional teams to ensure consistent communication of procedural updates and compliance requirements.
- Provide clear stakeholder communication regarding documentation requirements, case status updates, and system processes.
- Maintain detailed records and written summaries to ensure transparency, clarity, and accuracy across internal workflows to continue support of over 500+ clients.
- Minimized financial discrepancies, resulting in increased efficiency and accuracy in financial transactions.
Branch Manager III
Carter Bank & Trust
Fayetteville, NC
01.2019 - 02.2022
- Communicated financial products, account policies, and regulatory requirements to clients in clear and accessible language.
- Provided guidance on banking procedures and documentation requirements while ensuring compliance with institutional and regulatory standards.
- Assisted customers in resolving account inquiries and issues through professional and solution-focused communication.
- Maintained accurate documentation of client interactions and transactions to support operational transparency and service continuity.
- Collaborated with team members and leadership to ensure consistent messaging regarding financial services and account policies.
Branch Banker III
BB&T (now known as Truist Financial)
Fayetteville, NC
05.2017 - 12.2018
- Served as a frontline communicator for financial services, explaining banking policies, procedures, and account options to clients.
- Delivered clear and professional communication to resolve account questions and support customer financial needs.
- Ensured compliance with banking regulations by accurately interpreting and communicating procedural requirements.
- Documented client interactions and operational activities to maintain accuracy and accountability.
- Contributed to a positive customer experience through effective communication and relationship-building.
Education
Bachelor of Arts - Mass Communication Studies
Fayetteville State University
Fayetteville, NC05.2015
Skills
- Strategic Communication
- Stakeholder Engagement
- Cross-Functional Collaboration
- Empathy & Active Listening
- Facilitation & Presentation Delivery
- Clear Verbal & Written Communication
- Organizational Communication Planning
- Project Coordination
- Training & Content Development: Articulate Rise 360
- Data & Analytics: Tableau
- CRM Platforms: Salesforce
- Financial Systems: Fiserv
- Operations Tools: Assembled
- Productivity Software: Microsoft Office Suite
Leadership and Communications Initiatives
Interim Trainer - Brightside Benefits
- Developed and delivered structured onboarding sessions to communicate organizational processes, compliance expectations, and operational workflows.
- Created written training materials, guides, and presentations to support consistent knowledge transfer across teams.
- Simplified complex policies and internal systems into clear learning modules for new employees.
Peer Mentor - Brightside Benefits
- Served as a communication liaison between new hires and leadership, supporting employee engagement and onboarding success.
- Reinforced organizational culture and communication standards through peer mentorship.
Training Program Support - Brightside Benefits
- Assisted with the coordination and communication of training schedules, materials, and program updates.
- Supported the development of instructional documentation used in employee learning programs.
Brand Ambassador - Brightside Benefits
- Promoted company initiatives and organizational values through employee engagement and peer communication efforts.
Timeline
Financial Assistant
Brightside Benefits
03.2022 - Current
Branch Manager III
Carter Bank & Trust
01.2019 - 02.2022
Branch Banker III
BB&T (now known as Truist Financial)
05.2017 - 12.2018
Bachelor of Arts - Mass Communication Studies
Fayetteville State University