Erica Anderson
Tallahassee,FL
Summary
Experienced administrative professional with a strong background in client services and office management. Proven track record in handling complex scheduling, maintaining detailed records, and providing exceptional customer service. Highly organized, proficient in managing financial transactions, and capable of learning new software quickly.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Orion Motorsports
12.2023 - Current
- Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding service/repair orders, parts ordering and receiving, and non-major unit transactions.
- Submitting finance requests via Sheffield Financial and Roadrunner Financial services per customer and senior management request.
- Implemented new procedures for improved front desk organization, increasing overall efficiency including, but not limited to, shelving displays, product and catalogue organization, and desk/counter sanitization.
- Modeling and maintaining a positive and understanding attitude whilst assisting difficult clientele as well as associates
Kennel Technician
Killearn Animal Hospital
03.2022 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs, and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Assisted doctors and veterinary technicians with equipment set up, gentle animal restraint, and biological test processing using Cornerstone and Idexx software.
Resort Concierge/Kennel Tech
The Pet Resort And Animal Hospital At Southwood
11.2022 - 03.2023
- Increased revenue through upselling room/kennel upgrades and additional resort services when appropriate.
- Implemented effective communication strategies between concierge team members, improving service quality and consistency.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
Administrative Assistant
Healing Hands Veterinary Care
06.2021 - 05.2022
- Managed appointment scheduling and client communications, demonstrating strong organizational skills and attention to detail
- Responsible for financial transactions, including handling cash and processing electronic payments, ensuring accuracy and security
- Assisted in maintaining detailed client and patient records, showcasing ability to manage sensitive information.
Curbside Specialist
Applebee's
02.2022 - 04.2022
- Enhanced customer service by efficiently managing curbside deliveries and handling financial transactions, reinforcing strong client-facing and cash management skills
- Played a key role in streamlining order processing and delivery systems to improve operational efficiency.
Coach/Mentor
Positive Balance Grappling Jiu-Jitsu and MMA
05.2020 - 01.2022
- Developed organizational systems for client intake and equipment management, improving overall facility efficiency
- Demonstrated leadership by providing training and mentorship, enhancing team performance and client satisfaction.
Education
No Degree - Business Accounting
Tallahassee Community College
Tallahassee, FL07.2024
Associate of Arts - General Studies
Tallahassee Community College
Tallahassee, FL07.2023
High School Diploma -
Florida State University School
Tallahassee, FL05.2022
Skills
- Administrative Support
- Financial Transaction Handling
- Record Keeping
- Client Service Excellence
- Problem Solving
- Quick Learner with New Software
- Strong Organizational Abilities
- Customer Service
- Problem-Solving
- Language Barrier Resolutions
Brazilian Jiu Jitsu
5+ years training experience
2+ years basic instruction experience
2+ years physical and mental handicap experience
Timeline
Front Desk Manager
Orion Motorsports
12.2023 - Current
Resort Concierge/Kennel Tech
The Pet Resort And Animal Hospital At Southwood
11.2022 - 03.2023
Kennel Technician
Killearn Animal Hospital
03.2022 - Current
Curbside Specialist
Applebee's
02.2022 - 04.2022
Administrative Assistant
Healing Hands Veterinary Care
06.2021 - 05.2022
Coach/Mentor
Positive Balance Grappling Jiu-Jitsu and MMA
05.2020 - 01.2022
No Degree - Business Accounting
Tallahassee Community College
Associate of Arts - General Studies
Tallahassee Community College
High School Diploma -
Florida State University School
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