Erica Anderson
Brownsburg,IN
Summary
Accomplished Care Management Trainer at CICOA Aging and In-Home Solutions, enhancing staff productivity and engagement through innovative training and mentorship. Leveraged skills in public speaking and creative problem-solving to boost trainee performance. Demonstrated leadership in developing and implementing effective training programs, achieving significant improvements in professional growth and compliance training.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Management Trainer
CICOA Aging and In-Home Solutions
11.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Trained and mentored 8-10 new personnel hired to fulfill various roles.
Social Service Director
American Senior Communities
04.2019 - 08.2021
- Provided crisis intervention support when necessary, coordinating closely with emergency response personnel and other professionals as needed.
- Participated in ongoing professional development opportunities, staying current on trends and best practices within field of social services.
- Implemented evidence-based practices in case management to ensure consistent delivery of high-quality services across multiple domains.
- Improved client satisfaction by delivering customized social service plans tailored to individual needs.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Ensured compliance with all relevant regulations and policies, maintaining accurate and up-to-date documentation for each case.
Life Skills Specialist
Cummins Behavioral Health Systems
03.2018 - 04.2019
- Assisted students in establishing connections with community resources and services that supported their transition from school to post-secondary life or employment, ensuring continued success beyond the classroom.
- Improved overall classroom management by implementing consistent routines, rules, and consequences.
- Boosted students'' confidence and independence through one-on-one mentoring sessions addressing personal challenges.
- Evaluated student progress regularly through assessments, adjusting instruction as needed based on data-driven decisions.
- Developed strong relationships with students, parents, and colleagues to foster a supportive community focused on growth and success.
- Helped clients to identify challenges and set goals.
Certified Teacher Assistant
MSD Washington Township Schools
07.2014 - 03.2019
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
- Enhanced student comprehension by utilizing visual aids, real-world examples, and hands-on activities.
Education
Bachelor of Science - Healthcare Administration-Health Management
Purdue University Global
Indianapolis, IN02.2019
Skills
- New Hire Training
- Planning and coordination
- Time management
- Creative Problem-Solving
- Critical thinking
- Clinical skills
- Program Design
- Project Implementation
- Course Materials Development
- Leadership Development
- Compliance Training
- Coaching and Development
Certification
Social Service Designee Certificate.
Life Course Ambassador
The Center For At-Risk Elders Volunteer Advocate
Timeline
Care Management Trainer
CICOA Aging and In-Home Solutions
11.2021 - Current
Social Service Director
American Senior Communities
04.2019 - 08.2021
Life Skills Specialist
Cummins Behavioral Health Systems
03.2018 - 04.2019
Certified Teacher Assistant
MSD Washington Township Schools
07.2014 - 03.2019
Bachelor of Science - Healthcare Administration-Health Management
Purdue University Global
Social Service Designee Certificate.
Life Course Ambassador
The Center For At-Risk Elders Volunteer Advocate
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