Erica L. Anderson
Richmond,CA
Summary
Skilled in building strong teams and leading through significant change and improvement, with hands-on experience in improving patient care and operational management.
Overview
16
16
years of professional experience
Work History
Behavioral Health Manager I - Triage and Intake Assessment Coordinators
Kaiser Permanente
Richmond, US
04.2023 - Current
- Coordinate care between managers, staff, and varying departments to improve patient care and access to care
- Follow-up with patient care needs regarding treatment planning, on-site crisis situations, and patient complaints
- Coaches staff, and provides input into performance evaluations.
- Evaluated program outcomes to measure effectiveness and target areas needing improvement.
- Communicated with patients with compassion while keeping medical information private.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Collaborate with physicians on improving department workflows between physicians and clinicians
- Monitors access indicators: responsible for utilization management
- Complete timecards, weekly triage daily staffing assignments and, schedule changes
- Engage and facilitate in Professional Practice Committee (PPC)
- Facilitate conversations with the team to improve trust between staff and management, and among peers, as needed, to improve overall employee satisfaction and recognition.
- On-Call after hours and weekend Backup Manager for 5150 Evaluations (average 1 week per month)
- Achievements: Transition triage to live calls within 8 months of hire
- Achievements: Onboard 3 staff within 4 months of hire
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Recruited, hired and trained new clinical and administrative staff.
Intake Assessment Coordinator and Triage
Kaiser Permanente
Oakland, US
01.2020 - 03.2022
- Provide mental health assessment, diagnosis, treatment and crisis intervention services for adult members who present themselves with a range of mental health needs
- Collaborate with treating physician, psychiatric and allied health professional team to plan and direct each individual members treatment program
- Coordinated assessment activities across multiple departments within the institution.
- Reviewed current assessment practices to identify areas of improvement or enhancement.
Intake Assessment Coordinator
Kaiser Permanente
Livermore, US
06.2021 - 01.2022
- Provide mental health assessment, diagnosis, treatment and crisis intervention services for adult and child members who present themselves with a range of mental health needs
- Assess clinical needs of consumers calling in crisis, determine appropriate crisis intervention, and provide consultation and referral as necessary
- Assess client needs and issues for focus, determine appropriate level of care, provide consultation / referral, coordinate care between providers and coordination of treatment planning for children and adult members
Licensed Mental Health Therapist
Kaiser Permanente
San Jose, US
10.2020 - 06.2021
- Provide individual therapy with diverse population of approximately 100 patients
- Provide mental health assessment, diagnosis, treatment and crisis intervention services for adult members who present themselves with a range of mental health needs
- Assess clinical needs of consumers calling in crisis, determine appropriate crisis intervention, and provide consultation and referral as necessary
- Assess client needs and issues for focus, determine appropriate level of care, provide consultation / referral, coordinate care between providers and coordination of treatment planning
- Provide emergency department 5150 assessments and aftercare plan if patient is to be discharged
- Engage in weekly triage calls to assess for safety, crisis intervention, and book psychiatry appointments
Clinician - Associate Marriage & Family Therapist
Lincoln Families
Oakland, US
12.2018 - 06.2020
- Company Overview: The HOPE Program provides intensive services to students whose emotional and behavioral needs are creating obstacles to their success at school to selected public schools in Alameda & Contra Costa Counties
- HOPE provides preventative, individualized and comprehensive support services with a focus on three core areas that disrupt cycles of poverty and trauma: education, family and well-being
- Conduct a 30 day comprehensive and culturally relevant clinical assessment and functional behavioral analysis across domains (home, school, community)
- Use clinical fluency and acuity to provide ongoing clinical interventions, family consultation, and psychoeducation
- Formulate a client-centered treatment plan with measurable and objective goals targeting mental health diagnosis of the client and their caregivers, and addressing challenges in multiple areas of life skills functioning
- Build one-to-one rapport and a therapeutic alliance with youth and families
- Document all assessments, treatment plans, monthly reports and progress notes according to MediCal regulations
- Collaborate with outside providers, clinical staff and other Lincoln agency staff to ensure seamless integration of HOPE with other agency programs and service providers
- Participate in weekly individual clinical supervision, group clinical supervision, staff meetings, and clinical and other trainings and meetings, on-site and in the community as expected
- Adhere to professional licensing legal and ethical requirements
- Drive to clients at various locations across Alameda County to conduct meetings at homes or other sites and transporting clients to/from community outings
- The HOPE Program provides intensive services to students whose emotional and behavioral needs are creating obstacles to their success at school to selected public schools in Alameda & Contra Costa Counties
- HOPE provides preventative, individualized and comprehensive support services with a focus on three core areas that disrupt cycles of poverty and trauma: education, family and well-being
Associate Marriage & Family Therapist (AMFT)
Humanistic Alternatives to Addiction Research & Treatment (HAART)
Oakland, US
10.2016 - 11.2018
- Company Overview: HAART Oakland is a harm reduction non-profit clinic providing treatment to opioid-dependent adults
- Providing medication-assisted treatment including buprenorphine and methadone maintenance treatment, long-term detoxification, and professional counseling services
- HAART Oakland has earned a reputation as a leader in the field of opiate dependency treatment
- Provide individual counseling and case management for dual-diagnosis and at-risk individuals of approximately 38 clients per week
- Complete intake, discharges, and transfer paperwork that is in accordance with Medi-Cal regulations
- Engage in ongoing collaboration with a multidisciplinary treatment team consisting of Medical Director, Program Director, Treatment Services Coordinator, Counselors and Nurses to identify and meet the clinical needs of the patient and to assist in their overall well-being
- Engage in all staff meetings and assigned clinic treatment team meetings
- Serve as an advocate and liaison with other SUD treatment providers, primary and mental health services, social service agencies, and the criminal justice system to maintain a continuum of care for patients
- Document patient progress and completes organization and state-mandated forms in the identified electronic health record and any other required systems
- HAART Oakland is a harm reduction non-profit clinic providing treatment to opioid-dependent adults
- Providing medication-assisted treatment including buprenorphine and methadone maintenance treatment, long-term detoxification, and professional counseling services
- HAART Oakland has earned a reputation as a leader in the field of opiate dependency treatment
Marriage & Family Therapist Trainee
Beit T'Shuvah
Los Angeles, US
09.2015 - 09.2016
- Company Overview: Beit T'Shuvah's faith-based model integrates spirituality, psychotherapy, the 12-Steps, and the creative arts
- It is through this holistic approach that Beit T'Shuvah aims to change the stigma of addiction, heal the people suffering, and save as many lives as possible
- Engage in one-on-one individual therapy with 9 clients per week
- Write psychological assessments, treatments and clinical interventions for individual clients
- Participate in weekly clinical meetings with a team of Psychiatrists, Program Coordinators, Counselors, Spiritual Counselors and Clinicians regarding the well-being of clients
- Participate in weekly group and individual supervision to discuss current client cases
- Attend weekly psycho-educational training
- Beit T'Shuvah's faith-based model integrates spirituality, psychotherapy, the 12-Steps, and the creative arts
- It is through this holistic approach that Beit T'Shuvah aims to change the stigma of addiction, heal the people suffering, and save as many lives as possible
Lead Science Instructor (Seasonal Position)
Galileo Learning
Brentwood, US
05.2015 - 08.2015
- Teach and facilitate a positive and engaging learning environment through creativity and classroom management for second-grade students
- Foster a learning environment that allows campers to explore their vision, courage, collaboration, determination, and thoughtfulness
- Engage in daily lesson plan preparation and collaborate with teacher assistants to adequately prepare for classroom lessons
Peer Mentor
UCLA Center for Community College Partnerships
Los Angeles, US
06.2011 - 09.2011
- Mentor good-standing low-income community college students for university transfer
- Speak to students regarding their academic and personal conflicts
- Assist students to strategize methods to meet transfer goals
District Student Trustee
Foothill De-Anza School District
Los Altos, US
06.2009 - 06.2010
- Address agenda items in during trustee meetings
- Act as a liaison between Foothill's student body, district chancellor and trustees
- Survey student body on a quarterly basis to assess the needs of the student body
Education
Master of Arts - Clinical Psychology
Antioch University
Los Angeles06-2016
Bachelor of Arts - Cultural Anthropology
University of California, Los Angeles
Los Angeles, CA06-2010
Associate of Arts - Psychology
Foothill College
Los Altos, CA03-2010
Skills
- Resource allocation strategies
- Teamwork and collaboration oriented
- Problem-solving abilities
- Adaptability and flexibility
Affiliations
2024 - Clinical Supervision (15 CUE Course) Completion, Therapist Development Center
2016 - Antioch University Honors Scholar, 4.0 GPA, Suma Cum Laude
2016 – Child and Adolescent Needs and Strengths Certification(CANS), Pared Foundation
2015 - American Red Cross First Aid Certification (CPR/AED)
2014 - Trauma Focused Cognitive Behavioral Therapy Certificate (TF-CBT)
Accomplishments
2023 - Outstanding Leadership Award, BATS Improv
2010 - Honors Scholar, Communications Certificate, Certificate of Excellence as Student Trustee
2009 - Student Government Leadership Certificate, Certificate of Excellence as Senator
Timeline
Behavioral Health Manager I - Triage and Intake Assessment Coordinators
Kaiser Permanente
04.2023 - Current
Intake Assessment Coordinator
Kaiser Permanente
06.2021 - 01.2022
Licensed Mental Health Therapist
Kaiser Permanente
10.2020 - 06.2021
Intake Assessment Coordinator and Triage
Kaiser Permanente
01.2020 - 03.2022
Clinician - Associate Marriage & Family Therapist
Lincoln Families
12.2018 - 06.2020
Associate Marriage & Family Therapist (AMFT)
Humanistic Alternatives to Addiction Research & Treatment (HAART)
10.2016 - 11.2018
Marriage & Family Therapist Trainee
Beit T'Shuvah
09.2015 - 09.2016
Lead Science Instructor (Seasonal Position)
Galileo Learning
05.2015 - 08.2015
Peer Mentor
UCLA Center for Community College Partnerships
06.2011 - 09.2011
District Student Trustee
Foothill De-Anza School District
06.2009 - 06.2010
Master of Arts - Clinical Psychology
Antioch University
Bachelor of Arts - Cultural Anthropology
University of California, Los Angeles
Associate of Arts - Psychology
Foothill College
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