Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Erica Anderson

Fairport Harbor,OH

Summary

Dynamic Administrative Assistant with a proven track record at Auburn Career Center, excelling in event coordination and internal communication. Adept at managing complex calendars and maintaining confidentiality, I enhance operational efficiency while fostering collaborative teamwork. My expertise in Microsoft Office and active listening skills drive successful outcomes in fast-paced environments.

Overview

35
35
years of professional experience

Work History

Administrative Assistant

Auburn Career Center
Painesville, Ohio
08.2016 - 09.2025
  • Managed correspondence between staff, parents, and students effectively.
  • Scheduled meetings and maintained calendars for administrative staff efficiently.
  • Organized school events and activities, ensuring smooth operations and communication.
  • Maintained accurate student records using electronic filing systems diligently.
  • Assisted in developing communication materials for newsletters and announcements creatively.
  • Coordinated transportation arrangements for students with special needs thoughtfully.
  • Supported recruitment efforts by preparing interview schedules and applicant materials thoroughly.
  • Facilitated onboarding processes for new staff members by providing essential information promptly.
  • Handled confidential information with discretion and professionalism.
  • Maintained accurate records of student attendance and grades.
  • Managed office supplies inventory and placed orders when necessary.
  • Answered phones and directed calls to the appropriate personnel.
  • Processed payments related to tuition fees or other expenses using an online system.
  • Prepared documents for faculty members such as contracts, travel reimbursements, and other paperwork.
  • Coordinated events such as school assemblies, parent-teacher conferences, and open houses.
  • Responded to inquiries from students, parents, faculty members, and community members in a timely manner.
  • Performed clerical duties such as typing correspondence, making copies, scanning documents.
  • Served as a liaison between school staff and outside vendors or contractors.
  • Inputted data into databases accurately while adhering to established protocols.
  • Created presentations on behalf of school administrators at board meetings or other public forums.
  • Developed systems to track students' academic performance over time.
  • Monitored compliance with state regulations regarding special education services.
  • Compiled data from various sources into reports for administration review.
  • Provided support for faculty with scheduling issues or needs.
  • Served as a liaison between the school district office and individual schools within the district.
  • Organized filing systems both electronically and manually for easy access.
  • Handled confidential information regarding students carefully and with discretion.
  • Communicated with parents, teachers, and members of public with patient demeanor.
  • Resolved issues with parents using active listening skills to de-escalate difficult situations.
  • Assisted parents seeking homework assignments for absent children.
  • Explained attendance policies and procedures and managed processing of absence and tardy notices.
  • Managed multiple calendars, expense reports, reimbursements, and meeting preparation.
  • Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
  • Supported school director and teaching staff by greeting visitors, taking messages, responding to emails, and completing clerical tasks.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Coordinated catering services for various functions, including sales trainings and department meetings.

Administrative Assistant

NMS Accountant
Chardon, Ohio
03.2015 - 08.2016
  • Managed office communication between staff and external partners.
  • Maintained filing systems to ensure easy access to documents.
  • Supported data entry tasks using Microsoft Office applications.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Proofread content for typo-free emails and documentation.
  • Greeted visitors and provided general information about the company.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.

Executive Assistant

Lake Erie College
Painesville, Ohio
01.2014 - 09.2014
  • Managed executive schedules and coordinated meetings for senior leadership teams.
  • Developed and maintained filing systems to ensure efficient document retrieval.
  • Facilitated communication between departments to support organizational initiatives.
  • Prepared agendas and minutes for meetings, ensuring accuracy and clarity.
  • Organized travel arrangements and itineraries for faculty and administration personnel.
  • Processed expense reports and maintained budgetary records for office operations.
  • Assisted in event planning, coordinating logistics for campus activities and functions.
  • Maintained confidential records and files related to executive operations.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Coordinated with internal departments regularly to ensure efficient functioning of day-to-day operations.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Greeted visitors warmly upon arrival at the office premises.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Took detailed notes in meetings and disseminated information afterward.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.

Administrative Assistant

Riverside High School
Painesville, OH
08.1996 - 12.2013
  • Managed daily office operations and maintained efficient workflow processes.
  • Coordinated communication between staff, students, and parents effectively.
  • Organized schedules, meetings, and events for school personnel and administration.
  • Maintained student records and ensured confidentiality of sensitive information.
  • Developed and implemented filing systems to enhance document retrieval efficiency.
  • Provided front desk support, greeting visitors and answering inquiries promptly.
  • Trained new administrative staff on school policies and office procedures.
  • Provided administrative support to the principal, teachers, and other school personnel.
  • Managed daily office operations such as filing paperwork, ordering supplies and scheduling repairs.
  • Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
  • Maintained student transfer requests and withdrawal approval files.
  • Maintained accurate records of student attendance data on a daily basis.
  • Assisted parents seeking homework assignments for absent children.
  • Processed invoices from vendors in accordance with school policies and procedures.
  • Scheduled appointments for faculty members and administrators.
  • Handled confidential information regarding students carefully and with discretion.
  • Communicated with parents, teachers, and members of public with patient demeanor.
  • Explained attendance policies and procedures and managed processing of absence and tardy notices.
  • Ensured that all necessary forms were completed accurately prior to submission.
  • Supported school director and teaching staff by greeting visitors, taking messages, responding to emails, and completing clerical tasks.
  • Coordinated events such as parent-teacher conferences, open houses and graduation ceremonies.
  • Printed out various documents such as exams or test papers for teachers use in class.
  • Provided assistance with special projects or assignments as needed.
  • Greeted visitors and answered phone calls, providing information to parents and staff members.
  • Answered inquiries from students regarding their academic progress or any other concerns they may have had.
  • Handled incoming mail by sorting it into appropriate categories before distributing it to the intended recipients.
  • Scanned documents into digital format for easy storage or retrieval when needed.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Executive Administrative Assistant

Cannon, Stern, Aveni & Loiacono
Painesville, Ohio
11.1990 - 08.1996
  • Managed legal correspondence and documentation for attorneys and clients.
  • Organized case files and maintained accurate legal records for easy access.
  • Prepared legal documents, including briefs, motions, and contracts for submission.
  • Coordinated scheduling of court dates, meetings, and attorney appointments efficiently.
  • Assisted in maintaining confidentiality of sensitive client information and case details.
  • Communicated with clients regarding case updates and legal procedures clearly.
  • Supported attorneys with research on laws, regulations, and precedents as needed.
  • Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
  • Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
  • Proofed documents and submitted to attorneys for review.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Maintained attorney calendars by keeping track of appointments, meetings and conferences.
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Coordinated and scheduled meetings and telephone conferences.
  • Processed and distributed invoices to bill clients.
  • Organized case files by creating and maintaining document filing systems for easy retrieval of information.
  • Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Received and disbursed incoming mail.
  • Photocopied all correspondence, documents and other printed materials.
  • Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
  • Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
  • Opened new client files and new matters in CMS.
  • Processed summonses, subpoenas and complaints.
  • Organized and prioritized caseloads for attorneys.
  • Assisted in trial preparation activities such as organizing exhibits, preparing witness binders and assembling jury instructions.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Arranged case files and maintained records and notebooks.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Took detailed notes in meetings and disseminated information afterward.
  • Handled confidential information with discretion and integrity.

Education

Secretarial Specialist Program

Auburn Career Center/Riverside High School
Painesville, OH
06-1988

Skills

  • Microsoft Office
  • Calendar management
  • Data entry
  • Event coordination
  • Record keeping
  • Customer service
  • Document preparation
  • Internal communication
  • Inventory management
  • Problem solving
  • Attention to detail
  • Confidentiality maintenance
  • Time management
  • Team collaboration
  • Active listening
  • Customer and client relations
  • Data management
  • Report development
  • Report generation
  • Database management
  • Internal communications
  • File organization
  • Data collection
  • Expense validation
  • Verbal communication
  • Documentation and control
  • Phone call answering
  • Professional and polished presentation
  • Records management systems
  • Advanced MS office suite
  • Program files maintenance
  • Attendance record management
  • Administrative operations
  • Problem-solving
  • Workflow planning
  • Relationship building
  • Meeting arrangements
  • Correspondence writing
  • Letter preparation

Timeline

Administrative Assistant

Auburn Career Center
08.2016 - 09.2025

Administrative Assistant

NMS Accountant
03.2015 - 08.2016

Executive Assistant

Lake Erie College
01.2014 - 09.2014

Administrative Assistant

Riverside High School
08.1996 - 12.2013

Executive Administrative Assistant

Cannon, Stern, Aveni & Loiacono
11.1990 - 08.1996

Secretarial Specialist Program

Auburn Career Center/Riverside High School

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