Erica Andert

• Placed customer accounts on hold due to past due payments.
• Minimized accounts receivable collections and reconciled customer billings and statements.
• Gathered loan documentation for underwriting.
• Contacted customers and requested financial documentation.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked with customers to understand needs and provide excellent service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Improved operations through consistent hard work and dedication.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained relationships with vendors.
• Verified deposits, rectified discrepancies and processed end-of-day paperwork with 100% accuracy.
• Handled any conditions sent from underwriting departments.
• Reviewed financial statements and contacted institutions and customers to clarify details.
• Prepared documents for underwriting by verifying client income, credit reports and other information.
• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
• Processed loans within various departments to achieve timely, accurate and fair proceedings.
• Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Checked packages for appropriate documentation.
• Upheld complete confidentiality of all submitted information according to release guidelines.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.

• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Facilitated personal hygiene management, feeding and ambulation.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Tested and recorded blood glucose
• Ambulated, turned and positioned patients.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Helped patients effectively manage routine bathing, grooming and other hygiene needs.
• Provided direct personal patient observation, care and assistance up to 12 patients per shift in hospital setting.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
• Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Facilitated communication between hospital departments.
• Gathered medical information, weight and height measurements and vital signs.
• Collected and transported specimens to prepare for lab testing.
• Logged and filed classified documents.
• Coordinated and processed personnel files and medical records.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Updated documentation and reports detailing patient activities, care actions and hospital determinations.

• Maintained payroll information by calculating, collecting and entering data.
• Verified timekeeping records and handled any discrepancies with employees.
• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Responded to customer calls and emails to answer questions about products and services.
• Maintained and managed customer files and databases.
• Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
• Worked with senior case managers to coordinate team development activities and trainings.
• Helped develop monthly schedules and assignments.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Maintained complete database of files, contacts and project materials.
• Onboarded new customers efficiently by developing database listings, uploading information and defining related lists.

• Held special assemblies to explain rules and emergency bus procedures to students.
• Created and enforced bus rules and kept expectations posted.
• Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
• Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
• Taught students first-aid and emergency protocols in case of emergency.
• Recorded bus route and made notes for substitute drivers.
• Monitored bus heating, lighting and ventilation systems.
• Drove bus along assigned route, picking up students.
• Drafted and submitted reports detailing trips, fuel, mileage and hours.
• Developed and maintained courteous and effective working relationships.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Maintained excellent attendance record, consistently arriving to work on time.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Delivered friendly service and offered expert support in every family interaction.
• Maintained positive relationships with community to build and nurture dynamic partnerships.
• Distributed supportive services information to help individuals enhance ways of living and achieve self-safety for their children living with food allergies.
• Organized logistics for marketing and proposal strategy meetings.
• Worked with vendors to complete projects according to schedule and specifications.
• Composed daily posts for social media and helped build corporate presence on Twitter, Facebook

• Scheduled monthly meetings with families for advocacy meetings. Organized fun activities for families living with food allergies, such as South Bend Cubs Peanut Free Games, Easter Egg Hunts, Teal Pumpkin Project events and more.

• Worked with The Food Allergy Research and Education ( FARE) on the Indianapolis Food Allergy Walk as well as worked with them as a member of their Social Council for 2 years.

• Won the FARE ( Food Allergy Research and Education ) National Vision Award for Outstanding Community Education in 2017

• Help families plan Section 504 plans for their children in school. • Work with schools in our local area to get stock epinephrine in schools.

•Give Power Point Presentations to school on the dangers of food allergies and how to keep children safe in school.•

•Work with local allergists in our area to help families with food allergies.