Erica Andrade
Latham,NY
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Owner
Advanced Options / Online Reputation Management
04.2014 - 12.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Owner
Top Notch Cleaning Services
06.2008 - 08.2014
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant District Manager (Maiden Name Brannigan)
Lincoln Military Housing
07.2004 - 06.2008
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in maintenance techs or outside vendors as needed.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications industry best practices-leading them towards successful job performance.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Worked directly with the command and or commanding officers on eviction proceedings if necessary; following proper protocols and documentation requirements pertaining to the government contract.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Managed staff of 20 employees.
- Influenced positive change throughout the organization by consistently displaying profound leadership abilities and commitment.
- Focused on staff development through targeted coaching sessions, resulting in improved individual performance metrics.
Service Manager (Maiden Name Brannigan)
Lincoln Military Housing
01.2004 - 07.2004
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Maintained records of service transactions and customer feedback for future reference.
- Negotiated with vendors to secure best prices for parts and supplies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Leasing Consultant
Lincoln Military Housing
09.2003 - 01.2004
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
Leasing Consultant (Maiden Name Brannigan)
Aimco Properties
01.1999 - 08.2003
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Greeted clients, showed apartments, and prepared leases.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Planned special events such as lotteries, dedications and project tours.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
High School Diploma -
Hunt Jr .College
VA06.1987
Skills
- Customer Relations
- Relationship Building
- Verbal and written communication
- Document Preparation
- Rent collection
- Property management practices
- Compliance Monitoring
- Vendor Management
- Social Media Engagement
- Construction Project Oversight
- Financial Reporting
- Cost Control
Timeline
Owner
Advanced Options / Online Reputation Management
04.2014 - 12.2022
Owner
Top Notch Cleaning Services
06.2008 - 08.2014
Assistant District Manager (Maiden Name Brannigan)
Lincoln Military Housing
07.2004 - 06.2008
Service Manager (Maiden Name Brannigan)
Lincoln Military Housing
01.2004 - 07.2004
Leasing Consultant
Lincoln Military Housing
09.2003 - 01.2004
Leasing Consultant (Maiden Name Brannigan)
Aimco Properties
01.1999 - 08.2003
High School Diploma -
Hunt Jr .College
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