Erica Hirshman
Evansville,IN
Summary
Compassionate and highly organized administrative and supervisory professional with 10 years of progressive experience in family focused environments. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting team members. Committed to fostering a positive environment for families and employees alike.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Administrative Assistant (part Time)
Bright Horizons
Princeton, IN
10.2021 - Current
- Provide administrative support to employees and center leadership
- Serve as a resource for employees by assisting with questions, needs, and administrative requests
- Organize child and employee files, ensuring records are accurate and accessible while maintaining confidentiality
- Help maintain a welcoming and professional environment for families, employees, and visitors
Instructional Coach
Bright Horizons
Princeton, IN
03.2017 - 10.2021
- Led employees in a fast-paced, family-centered environment by providing guidance and leadership to promote a positive and professional atmosphere.
- Participated in employee interviews and hiring and assisted with onboarding and training new team members
- Created and managed employee schedules based on staffing needs and daily operational requirements
- Provided ongoing coaching, feedback, and professional development to employees
- Served as a primary point of contact for families, responding to questions and concerns
- Conducted tours for prospective families, provided information about center services, and created a welcoming first impression for families
- Managed the center waitlist and communicated with prospective families regarding enrollment and availability
- Balanced staffing needs, family concerns, employee needs, and daily operational responsibilities in a constantly changing environment
Infant Teacher
Bright Horizons
Princeton, IN
03.2016 - 03.2017
- Provided attentive and nurturing care to infants while maintaining a safe, clean, and welcoming environment
- Developed trusting relationships with families and communicated regularly regarding children's individual needs and daily experiences
- Maintained accurate child documentation and followed organizational health, safety, and confidentiality procedures
- Collaborated with coworkers and leadership to provide consistent, high quality care and support
Wardrobe Consultant
Men's Wearhouse
Evansville, IN
10.2015 - 03.2016
- Advised clients on appropriate wardrobe selections based on individual style and preferences
- Executed fittings and alterations to ensure optimal garment fit and comfort for customers
- Assisted with sales, inventory, organization, and maintaining an orderly retail environment
Sandwich Artist
Subway
Evansville, IN
02.2015 - 10.2015
- Provided friendly and efficient customer service in a fast-paced environment
- Prepared customer order accurately while maintaining cleanliness and food safety standards
- Monitored inventory levels, accurately restocking supplies to meet daily demand
Education
High School Diploma -
North High School
Evansville, IN05-2012
Skills
- Guest services
- Administrative coordination
- Candidate screening
- Employee training and development
- Interviewing and hiring
- Records management
- Confidentiality compliance
Certification
- ECDA
Timeline
Administrative Assistant (part Time)
Bright Horizons
10.2021 - Current
Instructional Coach
Bright Horizons
03.2017 - 10.2021
Infant Teacher
Bright Horizons
03.2016 - 03.2017
Wardrobe Consultant
Men's Wearhouse
10.2015 - 03.2016
Sandwich Artist
Subway
02.2015 - 10.2015
High School Diploma -
North High School